# Trakt is locked

**URL:** <https://forums.trakt.tv/t/trakt-is-locked/6246>\
**Category:** Mobile Apps\
**Tags:** kodi\
**Created:** [March 29, 2021, 10:57pm UTC](https://forums.trakt.tv/t/trakt-is-locked/6246 "2021-03-29T22:57:08Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Kgalea](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.trakt.tv/kgalea/32/19985_2.png) [@Kgalea](https://forums.trakt.tv/u/Kgalea)\
**Post date:** [March 29, 2021, 10:57pm UTC](https://forums.trakt.tv/t/trakt-is-locked/6246/1 "2021-03-29T22:57:08Z")

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Hi i was setting up a fresh kodi 19 with my trakt credentials and it worked fine on my phone. On different install of kodi 19 i put it the same credentials but it came up saying my trakt contact trakt support. Can I have assistance please unlocking my account so I can continue using trakt add-on thanks

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**Author:** ![Kgalea](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.trakt.tv/kgalea/32/19985_2.png) [@Kgalea](https://forums.trakt.tv/u/Kgalea)\
**Post date:** [March 30, 2021, 1:34pm UTC](https://forums.trakt.tv/t/trakt-is-locked/6246/2 "2021-03-30T13:34:17Z")

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Can I have aassistance please. I have just realised I’ve lost access to my Android app I use trakt with forr example moviebase

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**Author:** ![justin](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.trakt.tv/justin/32/57447_2.png) [@justin](https://forums.trakt.tv/u/justin)\
**Post date:** [March 31, 2021, 1:30am UTC](https://forums.trakt.tv/t/trakt-is-locked/6246/3 "2021-03-31T01:30:26Z")

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Please email [support@trakt.tv](mailto:support@trakt.tv) and we can unlock your account.

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**Author:** ![Kgalea](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.trakt.tv/kgalea/32/19985_2.png) [@Kgalea](https://forums.trakt.tv/u/Kgalea)\
**Post date:** [March 31, 2021, 2:22am UTC](https://forums.trakt.tv/t/trakt-is-locked/6246/4 "2021-03-31T02:22:59Z")

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Thanks I will do

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**Author:** ![Kgalea](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.trakt.tv/kgalea/32/19985_2.png) [@Kgalea](https://forums.trakt.tv/u/Kgalea)\
**Post date:** [March 31, 2021, 4:34pm UTC](https://forums.trakt.tv/t/trakt-is-locked/6246/5 "2021-03-31T16:34:20Z")

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I have emailed support and waiting patiently for unlock