šŸŽ™ļø AMA: From Rippple to Trakt

One big part of my job in the coming days, weeks, years (hopefully) will be to map what users have been asking for, link all of this to opportunities our side, then set the right priorities (because we won’t be able to do everything, all at once) based on your feedback (that we value a lot) and on some of our own plans (because we also value some things).

Now, I understand you’ve been asking some things for years so this may feel repetitive for you but with the right tools to track them, I’m sure the team will eventually take them on. I’m looking at better ways to do this our side, both in terms of getting your input in and in terms of getting the output out. In the meantime, if it’s not there already, don’t hesitate to post in Feature Request and upvote the things that matter to you.

Sometimes we may still have to say no to some ideas for some reasons. For instance (sorry I’m not going deep right now into your post but I’m taking the opportunity to give you a bit of insights form the inside): when you ask for multilingual comments, it is an extremely good suggestion. But until now, it would have been impossible to moderate them (I agree with you, with AI, this changes things, but AI has also a cost).

Your money is not used to fund third-party apps. The only apps Trakt is funding are the official ones: the website and API, iOS, tvOS, Android and LITE (which is cross-platform by nature). You may not like LITE but it is us exploring things and what will come out of it will benefit Trakt, one way or another, and thus will benefit you. Maybe not directly if you are not using it. For instance: localisation is something built-in on LITE, like you mentioned. This is us learning things.

My expertise and talent (thank you :sweat_smile:) is and will be used to build a better Trakt, and I’m saying that in a bigger way than just the iOS app. That’s the whole point, yes! But without killing third-party apps, like Rippple and many others on the way there, is a plus in my opinion. I may be biased tho :rofl:

Again, Trakt is not funding the other apps in the Partner Program. It has been built in a way that makes you get better apps (if you use them or want to use them) by giving developers that created awesome experiences better tools (including referral links who give access to revenue sharing → sharing, not funding!) to do it. If it helps, you can see it as an extension of the Public API, which is something that spawned a lot of apps that a lot of people loved over the years bringing more people to Trakt.

I think the car comparison is not fitting, while the Netflix comparison is… but we can disagree :wink:

I wouldn’t say it is a coincidence because the price increase started way before the Partner Program. Also, we are trying to add value to Trakt VIP all the time, so, inevitably, when we increase the prices, you will see something as being the cause of the other.

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Trakt is not funding third-parties. Using other apps has always been an option (emphasis on optional) with Trakt. Third-party apps are not competitors!

Netflix is (or was at least) funding Games for instance. I guess you feel the same about that… but it is part of their strategy. This is unfortunate but sometimes (or often) you pay for things that you only ā€œuseā€ partly.

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I value transparency but hear me out, it takes time to reply to everybody. You are a lot of users for a rather small team. We can’t do that all the time but yes, more is better.

I don’t think we can say Trakt is dishonest. Yes, Justin said old plans would be grandfathered and at that time, he was honest. I guess you are talking about that.

I’ll try my best to engage with you guys.

Sometimes, we’ll have to take hard decisions. Just know that we are all trying our best here. And yes, price changes are no fun, but they were necessary from a business stand point.

Tiered access is not that easy and I’m pretty sure if we ask all users who would want that, they would all choose a different bundle of things, leading to frustration (again). The best would be to pay for exactly what you use (because that is the root of the problem, the perception that you pay for something you don’t use that much) but that’s a model that almost always fails (at least for this type of service). The other solution is to give you more for the price you get to balance it the other way, that’s what we are trying to do here but will take time.

Trust me, cutting the team down won’t help, it’s not like we are a big company who over-hired over the years. We have things to maintain and new things to build to improve.

I already answered the dishonesty part, if have something else in mind, please share.

We not really hiding. Yes, some threads have been unanswered but again, small team (you want to cut down), a lot of users, a lot of frustrated users because we are talking about printing. Some threads are just impossible to answer but it doesn’t mean we hide or ignore.

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Something we need to and will address asap! It is (imo) a prioritization issue.

You are talking about tracking, scrobbling, lists and stats and those are areas where we are going to improve, across the board!

Agree, all of this will take time. Thanks for your feedback!!

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This is not what it is. I’ve been working for other companies for 7+ years while working on Rippple as a side project. I’m not going to tell you working for Trakt as a Product Manager and on Rippple on the side is as easy as it was, because it isn’t, but I’m trying to do both as best as I can.

Rippple has always been a side project. I’m paid for my Product Manager role. Not to develop Rippple.

The tier with third-party apps would be free (or the same… wait a minute), we don’t pay them to develop apps.

I’m not sure I understand what you are implying. I started working with Trakt on the API Partner Program because I had an app that was fitting perfectly as a first member of the program. And I’m now starting to transition more to the Product Manager role because the opportunity was there (someone left, I was interested by the position, it’s more complex, I’m simplifying). The Partner Program or Trakt is not funding Rippple.

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Awesome, thanks a lot for your feedback!

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Thank you!

I get your point and made a same comparison with the Games on another reply. I think it is part of the natural development of a company to explore some things. I’m more into nailing one thing perfectly myself (I’m an Apple fan-boy, sorry, not sorry). Focus/priority is a key takeaway of what you said, thank!

Noted!

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What disrespect exactly?
I answered on the grandfathering, I know Justin wasn’t dishonest at the time he said what he said. Things just changed.
Maybe increasing the price is disrespectful? Changing the value proposition (limits)?
I have been a user of Trakt for years (VIP) and never felt disrespected but I understand others frustration on some sensitive (price and tiering) subjects.

I can’t answer this here (not that I wouldn’t be into a Ted Talk invite :rofl:) but I have a plan and I’ll use my past experiences as a user, as a developer of a Trakt app and as a Product Manager to improve everything that can be improved.

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Example:

No response from Trakt to any feedback on the price changes / broken promises (but replying to other questions like nothing happened), except by someone called Marius, who did not even have the decency to introduce himself (his role in the company), who was gaslighting customers about what ā€œgrandfatheringā€ means.

But I’m sure you’ll find more examples when you follow / read this forum.

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so happy to see you here, the rippple app is amazing. when i got into the testflight beta it gave me premium access but i think i went back to the regular version so I could do the lifetime sub and then switch back to testflight beta. felt bad not paying for it.

I still prefer to use the official Trakt app but i always keep rippple installed and open it from time to time or use it to check in on a show and use the feature to have it auto complete the watch history up to the episode I’ve marked.

I’m sure you’ll do great things here at Trakt.

How did you get into app development in the first place and what made you start with your tracking apps like rippple?

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Eh, so far I am not hearing anything that’d make me trust Trakt again or want to sign up for VIP at twice the price I paid previously when I have no use for any new features.

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I wouldn’t say all or nothing. You have many options. Free, VIP, third-party apps that may give you perks for free, a fee or as a bundle.

Exactly this! It is the case: apps are part of the ecosystem. All apps can be used or not with or without Trakt VIP thanks to the Public API. Nobody is forcing anybody to use third-party apps and Trakt is not funding any of them.
Focus on Core Features of Trakt is in the work.

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I know it feels like it from the outside but the Trakt team is awesome and behind me on this.

We hear you! We need to better explain. Defend of apologies is something else we shouldn’t have to do.

This is not a pattern. It happened, yes, but it’s not like it’s for everything. I have my own community I manage and there is a lot of things I see in here that I wouldn’t like to see in a forum about my product. Some moderation is in place and I don’t think it is too much.

This is just not true :smiley:

That’s okay if I am but it doesn’t feel like it.

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Congrats on joining the Trakt crew! I hope you get to contribute in making the service better (and perhaps even address some of the grievances of late :face_with_peeking_eye:)

I’m one of the few who really enjoy Trakt Lite and it’s simplicity and I would love to see it bit more regular updates on it’s development.

That’s all for me, wish u the best of luck at Trakt!

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My case is different and I’ve explained.

  • Rippple is my app (7+ years in the making) that is part of the Partner Program, not funded by Trakt,
  • My job is something else, I’m paid by Trakt but not to do Rippple, to be a Product Manager for all Trakt is: the data, the APIs, the multiple official and third-party front-ends, the tracking, the discovering, the collecting, the sharing,…

This is something else. I call it an integration. I don’t know the exact deal but yes, Younify gets paid for their business. Like JustWatch and other providers. The Partner Program and those kind integrations into the Core service are not the same.

It is not the case. Only if you go through the third-party, you partly fund that third-party if they are part of the Program. If you don’t use them, you don’t fund.

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I’d be invoicing in advance or asking for payment up front for your services mate, you come in at time of conflict to say the least, it appears you’re also dealing with people with questionable ethics, best of luck on your new journey, ( I hope you don’t need it), the " TRACK" record is not real positive though. Your enthusiasm is admirable and I hope you can maintain it.

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Not missing it. But there is a misunderstanding on the type of third parties and the fact you think they are funded by your VIP subscription.

This is not the case!

Agreed! And this is exactly what is happening.

I disagree. Funding means Trakt would use your money for something you are not interested in. Revenue Sharing means part of the revenue is shared in a win-win situation because a user is actively choosing and actively engaging with the app.

You are saying Trakt is funding, I’m saying Trakt is sharing the revenue via referral links.
Let’s take a step back maybe: Trakt doesn’t have a Marketing team. The Public API and third-party developers have always been a way for Trakt to acquire new users. Here, with the program, some apps will be rewarded with a part of the revenue of the users that came through those apps. This is a pretty standard and interesting model for Trakt, the third party developers and the users.

I’m sorry you feel like this, but you are free to go somewhere else that better suits you.

Noted! And thanks for your feedback!

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Agreed already, transparency and be better at communication is key!

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This is almost an impossible conversation to have without someone sharing confidential commercial information, which I’m sure Trakt won’t do. So, here’s an illustration of a ā€˜possible’ revenue sharing model between Trakt and Ripple.

Trakt could agree to pay Ripple 20Ā¢ for each Trakt VIP member that connects their account to Ripple, and 20Ā¢ for each month thereafter where they remain connected. Therefore only Trakt VIP members that are actively using Ripple have any of there VIP subscription contribute to Ripple. Other VIPs are not contributing.

This model would seem to address your concerns? Only those using Ripple with Trakt generate any revenue share, those that don’t aren’t generating any contribution. If zero Trakt VIPs used Ripple, then zero revenue would be shared.

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My reply is to help people understand the difference between funding a third party development vs revenue sharing in a typical commercial agreement, since many were mistakenly saying they are the same. The difference isn’t semantic, but operationally very different.

With a revenue share, the share wouldn’t normally equate to the ā€˜value’ of the third party service. In fact they almost never would, as it’s of bi-directional benefit. The figures I used were only to illustrate the concept though. The revenue share would almost certainly be way lower than the assumptions in your example. Anyhow, as I said - just trying to help people understand the commercial differences between funding and revenue share in business.

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