The counter point to this is that by branching out, and adding some of the recent, new features, Trakt has become the essential centre for my viewing workflow, and nothing else is available that does that.
Iāve been a reasonably long-time user of Trakt (I think ~10 years), but before I could take it or leave it, and had alternatives. Now it is the only practical option for me. That is through product development, and expanding what it does.
Thanks. That option is also available in the current version, but as the name suggests, it only applies to the Shows and Movies tab. It does not apply to the Up Next. If a show has 2 seasons, and youāve seen the first season, but not the second, and the second season is not available on any of your streaming services, then it still shows up in up next.
Ah ok, unless I missed it I donāt think you mentioned Up Next specifically.
You are of course correct. I currently use the Drop Show option to allow for that right now, and have a list of shows Iām monitoring for when they return to something I subscribe to. You should put a suggestion/request into the iOS beta section - Iāve found Tyson very responsive and engaged with feedback.
You didnāt miss it. I didnāt explicitly mention it.
Good. Then you should be required to pay $120 a year for your unique set of must-have features and I should get a $30 tier with core features.
If you are so certain that these features are so spectacular and appealing to the masses, there should be no doubt that your tier would be quite popular. Why should the rest of us finance free users and Traktās extra niche features?
Welcome!
How do you feel about working for a company that shows so much disrespect for its customers?
What will you do to fix that?
And I would argue that the future of the product is the new features, and these need to be focussed on. It seems pretty obvious to me. Itās what will grow the product and the reach.
So itās better for you to go and find an alternative product that now better fits your needs, at a price that fits your budget. Which is pretty much what many are saying they are doing. This is by far the best solution, as it allows Trakt to follow what they think is now the best direction for the product, and those that are no longer their target demographic move onto something else.
I still donāt see why there has to be an all or nothing. Make third party apps a bolt on for those, like you, that appreciate and use them but let there be room for those that use Trakt as it was meant to be in the beginning and still is - track, collate, share, review, etc.
Oh? And I thought you are such a huge fan of applying logic.
But I guess Trakt introducing a tier with core features for $30 is somehow worse than Trakt losing these paying customers to other platforms instead?
And somehow losing these paying customers helps developing more features for Trakt? Interesting thoughts, quite creative I dare say.
You also suddenly donāt seem very convinced anymore of the super appealing Trakt features you were so excited about.
Anyway, have a good day. I think I consumed enough of your ālogicā.
Thanks for your message. As someone whoās also been part of this community for years, I understand your frustration and disappointment.
I come in at a time when thereās a lot to fix, especially around communication and trust, and Iām here to help move things in the right direction. It wonāt happen in a snap and Iām not alone but Iāll do my best 
If this is goodbye for now, I totally respect that. But if you ever decide to return, I hope the experience will speak for itself.
I know we have all ambushed you, but there is a reason for that - you ARE alone. Not one other employee of Trakt has invited themselves to the discussion, be it to defend things or apologise or explain. If we try to engage them directly our comments get removed and if we tag them we are ignored. None of our suggestions are listened to. So sadly, I think you will be on your lonesome for a good bit of the foreseeable
Iāve posted in other threads how it may generate increasing revenue even with a loss of subscribers. Itās not only a logical argument, but not uncommon business practice. Itās not possible for us to know the impact, but there are different plausible outcomes.
And I never posted that Iām excited about a load of new features. Really not sure where you got that idea from. I did say that recent features (from last year) have made Trakt an essential part of how I view programs, but thatās just me - and only to illustrate that developing Trakt and introducing new features will make it more compelling to a wider audience. Itās normal product evolution to become more appealing to a new audience and broaden appeal.
One big part of my job in the coming days, weeks, years (hopefully) will be to map what users have been asking for, link all of this to opportunities our side, then set the right priorities (because we wonāt be able to do everything, all at once) based on your feedback (that we value a lot) and on some of our own plans (because we also value some things).
Now, I understand youāve been asking some things for years so this may feel repetitive for you but with the right tools to track them, Iām sure the team will eventually take them on. Iām looking at better ways to do this our side, both in terms of getting your input in and in terms of getting the output out. In the meantime, if itās not there already, donāt hesitate to post in Feature Request and upvote the things that matter to you.
Sometimes we may still have to say no to some ideas for some reasons. For instance (sorry Iām not going deep right now into your post but Iām taking the opportunity to give you a bit of insights form the inside): when you ask for multilingual comments, it is an extremely good suggestion. But until now, it would have been impossible to moderate them (I agree with you, with AI, this changes things, but AI has also a cost).
Your money is not used to fund third-party apps. The only apps Trakt is funding are the official ones: the website and API, iOS, tvOS, Android and LITE (which is cross-platform by nature). You may not like LITE but it is us exploring things and what will come out of it will benefit Trakt, one way or another, and thus will benefit you. Maybe not directly if you are not using it. For instance: localisation is something built-in on LITE, like you mentioned. This is us learning things.
My expertise and talent (thank you 
) is and will be used to build a better Trakt, and Iām saying that in a bigger way than just the iOS app. Thatās the whole point, yes! But without killing third-party apps, like Rippple and many others on the way there, is a plus in my opinion. I may be biased tho 
Again, Trakt is not funding the other apps in the Partner Program. It has been built in a way that makes you get better apps (if you use them or want to use them) by giving developers that created awesome experiences better tools (including referral links who give access to revenue sharing ā sharing, not funding!) to do it. If it helps, you can see it as an extension of the Public API, which is something that spawned a lot of apps that a lot of people loved over the years bringing more people to Trakt.
I think the car comparison is not fitting, while the Netflix comparison isā¦ but we can disagree 
I wouldnāt say it is a coincidence because the price increase started way before the Partner Program. Also, we are trying to add value to Trakt VIP all the time, so, inevitably, when we increase the prices, you will see something as being the cause of the other.
Trakt is not funding third-parties. Using other apps has always been an option (emphasis on optional) with Trakt. Third-party apps are not competitors!
Netflix is (or was at least) funding Games for instance. I guess you feel the same about thatā¦ but it is part of their strategy. This is unfortunate but sometimes (or often) you pay for things that you only āuseā partly.
I value transparency but hear me out, it takes time to reply to everybody. You are a lot of users for a rather small team. We canāt do that all the time but yes, more is better.
I donāt think we can say Trakt is dishonest. Yes, Justin said old plans would be grandfathered and at that time, he was honest. I guess you are talking about that.
Iāll try my best to engage with you guys.
Sometimes, weāll have to take hard decisions. Just know that we are all trying our best here. And yes, price changes are no fun, but they were necessary from a business stand point.
Tiered access is not that easy and Iām pretty sure if we ask all users who would want that, they would all choose a different bundle of things, leading to frustration (again). The best would be to pay for exactly what you use (because that is the root of the problem, the perception that you pay for something you donāt use that much) but thatās a model that almost always fails (at least for this type of service). The other solution is to give you more for the price you get to balance it the other way, thatās what we are trying to do here but will take time.
Trust me, cutting the team down wonāt help, itās not like we are a big company who over-hired over the years. We have things to maintain and new things to build to improve.
I already answered the dishonesty part, if have something else in mind, please share.
We not really hiding. Yes, some threads have been unanswered but again, small team (you want to cut down), a lot of users, a lot of frustrated users because we are talking about printing. Some threads are just impossible to answer but it doesnāt mean we hide or ignore.
So if Trakt doesnāt fund third party apps in their partner program what do you get out of it, other than a job, with salary? What does Younify get out of it. They MUST be funding, otherwise whatās the point? But my suggestion is, and always will be, tiered. Why do they expect EVERY VIP member to āfundā these external parties when they donāt use them? Make them an optional addon, like Sky or Prime (or many other streaming companies do) and let those who use them āfundā them. Let those that want what Trakt is known for (tracking on their own system, not elsewhere, collating, reviewing) NOT subsidise these external applications or do so independently
Something we need to and will address asap! It is (imo) a prioritization issue.
You are talking about tracking, scrobbling, lists and stats and those are areas where we are going to improve, across the board!
Agree, all of this will take time. Thanks for your feedback!!
Youāre missing the key point ā and the key point is: third parties.
There are plenty of VIP features I donāt use, but the issue isnāt spending my money on features developed by Trakt that I might not use ā itās spending my money on features developed by third parties.
If you donāt like car comparisons, letās stick with streaming services instead:
When Prime Video introduced add-on channels ā third-party services ā Amazon didnāt raise the price. They simply made it possible to subscribe to those services through their platform rather than externally.
To be as clear as possible:
Using my money to improve Traktās services: okay.
Using my money to improve third-party services: not okay.
This is just a subtle play on words ā the name changes, but the substance stays the same.
I seriously doubt that Trakt took money out of its own pocket ā like cutting salaries ā to āshareā profits out of goodwill, as some sort of charitable act. Come on, this is clearly funding aimed at promoting Trakt VIP: you, the third-party developer, steer users toward Trakt VIP by showing them they can use your app for free; I, Trakt, pay you more than they ever would have directly.
But letās go ahead and call it āsharingā ā the substance doesnāt change. I had already canceled my Trakt VIP subscription after years, switching to competing services, and this latest move only reinforces ā significantly ā the sense that my money has been wasted.
I want to make it clear that this is not a criticism directed at you or your app (which I have used in the past), but rather a criticism of Trakt, the way it is investing its funds, and of all the poor decisions made in recent months that have markedly worsened the service.
This is not what it is. Iāve been working for other companies for 7+ years while working on Rippple as a side project. Iām not going to tell you working for Trakt as a Product Manager and on Rippple on the side is as easy as it was, because it isnāt, but Iām trying to do both as best as I can.
Rippple has always been a side project. Iām paid for my Product Manager role. Not to develop Rippple.
The tier with third-party apps would be free (or the sameā¦ wait a minute), we donāt pay them to develop apps.
Iām not sure I understand what you are implying. I started working with Trakt on the API Partner Program because I had an app that was fitting perfectly as a first member of the program. And Iām now starting to transition more to the Product Manager role because the opportunity was there (someone left, I was interested by the position, itās more complex, Iām simplifying). The Partner Program or Trakt is not funding Rippple.
Awesome, thanks a lot for your feedback!