How do I Contact Support

Trakt Questions & Help
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1

Short description of the issue

  • I created a “support” message 3 days ago and haven’t heard anything back. Are these monitored? How do I contact support?

Detailed description with additional context about the workflow

  • I clicked on the support button in the footer of the new website which took me to a page to create a new support message, but I’m not sure if it’s actually been received or where it’s gone.

Screenshots and other visual aids

2
3

I asked for an update to an issue reported by email to support (since as a free user I’m/we’re not allowed to report it on the forum) and it’s now over a week without a reply.

4

Almost two weeks for me. They don’t even have the decency to reply “Read and don’t care” or “We won’t do anything”. And that is what the “priority access to our support forums and have your feedback heard directly by the team” that my VIP subscription, of which the price has been doubled, gets.

It’s just insane. The direction the site is taking is clearly to chase out all the people who supported the site in disgust, while keeping all their data, so they can replace it with their new suggestion monetization scheme that nobody will pay for since it literally exists everywhere else.

To know that instead of supporting it, my money has gone into the total butchering of this site and community makes me sick.

5

Hi,
I’ve replied to your messages at the support section.
In general, it should just take a few days for us to reply to messages sent to support, but there might be delays due unusual high numbers on support messages or holidays. If anyone is waiting for a reply, we’ll get to it as soon as possible.