I requested an export of my data 5 hours ago and still have not received anything. I only have around 100 movies/shows so I don’t think it should take this long to export.
PS. I have checked my junkbox
I am tracking down a bug that is affecting email delivery for some folks. Hoping to have a fix out by tomorrow.
I just pushed a potential fix for this, please try the data export tomorrow and let me know if it works ok.
I too was not receiving the email of my data export. I just tried it again, however, and received the email so it looks like it’s fixed!
Thanks for confirming. I had a few others in support also confirm they received the email correctly.
How did you request your data? I haven’t been able to find the option on any page or settings. Thanks.
It’s in settings: https://trakt.tv/settings/data
So was this option removed?
Given the phenomenal amount of time put into keeping my status an accurate reflection of my viewing history…I want a back up or export
Export is available (v3) under settings - data. (I haven’t tested it tho)
I don’t recognize that screen. Android app maybe? You need to be in your v3 web profile.
Perfect thank you 