Import data seems to be broken

Trakt Questions & Help
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1

Short description of the issue

  • Can not import data

Detailed description with additional context about the workflow

  • This is what I get after clicking “import data”. Tried in Chrome and Firefox, same thing.

Screenshots and other visual aids

  • utvecklarstord
    utvecklarstord1107×765 23.2 KB

    Maybe it has to do with the V3 update? I’m a complete noob with trakt so I don’t really understand how it works, but I thought I was supposed to be able to import my data from other services? For me it is TV Time and after 2 weeks I finally got all the csv files, but now I can’t import them.

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1 Like
2

try clearing your browser cache. I’ve cleared mine about 20 minutes ago and it loads up

image
image1063×795 66.3 KB

4

Hi and thanks for replying! I get to that screen, it’s when I click on the “IMPORT DATA” button that the “refused to connect” appears.

Tried clearing cache, no dice.

5

Hi,
Some users reported this issue and we are working on a new importer for the new website. It should be released later this week.

2 Likes
7

Is there update on the new importer? its been about a week. trying to get a few friends to join but the json importer for tv shows seems to be failing (movies worked though apparently?). any alternatives you suggest?

8

Hi,
We are currently testing it.
I’ll reply here once it is ready for all users.