Import data seems to be broken

Trakt Questions & Help
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1

Short description of the issue

  • Can not import data

Detailed description with additional context about the workflow

  • This is what I get after clicking “import data”. Tried in Chrome and Firefox, same thing.

Screenshots and other visual aids

  • utvecklarstord
    utvecklarstord1107×765 23.2 KB

    Maybe it has to do with the V3 update? I’m a complete noob with trakt so I don’t really understand how it works, but I thought I was supposed to be able to import my data from other services? For me it is TV Time and after 2 weeks I finally got all the csv files, but now I can’t import them.

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2

try clearing your browser cache. I’ve cleared mine about 20 minutes ago and it loads up

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image1063×795 66.3 KB

4

Hi and thanks for replying! I get to that screen, it’s when I click on the “IMPORT DATA” button that the “refused to connect” appears.

Tried clearing cache, no dice.

5

Hi,
Some users reported this issue and we are working on a new importer for the new website. It should be released later this week.

7

Is there update on the new importer? its been about a week. trying to get a few friends to join but the json importer for tv shows seems to be failing (movies worked though apparently?). any alternatives you suggest?

8

Hi,
We are currently testing it.
I’ll reply here once it is ready for all users.

9

Hey, I just tried it now, still stuck on that error page. Any update on this?

10

Hi,
If you go to this link, can you access the importer?

11

Yesss, this resolved the issue. Thanks mate!

12

Hi, using the link actually opens the window to upload the file into, but when I drop or navigate to my json file, nothing else happens:

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image901×641 70.8 KB

13

The new importer can be found in the settings now.

14

The importer in settings does not work. I tried the link posted above, and it worked, but I only imported some of it, and now the link just goes to my account, so I can’t import the rest.