No, the webhook isn’t related to that. The webhook sends data to Trakt from your Plex sever, so the incoming port doesn’t matter for that. You can run the webhook and sync together, there just might be duplicated data if you have all settings enable for both.
Plex seems to create several ways of proxying to a server. I don’t know why they have 3 either, but it must be to allow their standard 32400 port along with other ports that might also be common? At some point, I will allow some other ports to have access too. Ideally I want to still lock down the ports rather than have it complete open, but it’s something we’ll figure out internally.
Does it take a while for everything to sync?
When i visit Trakt, it only shows I have 185 movies collected when i have only 5000 in in Plex. It seems nothing as synced at all since i activated Plex Sync this morning.
Nope, I picked, All Plays, All everything the first time around.
I’ve gone ahead and done as you suggested and clicked “Blank”, Save and selected the server again with all options to ALL.
I’ve give it a few hours as I remember you saying it could take an hour and seeing as there’s over 5000 it may take time. I’ll let you know how it goes.
I’ve left Plex Sync connected for now, even though it’s still not working, despite having port 32400 open. Nothing has synced in over three days, and I’ve done four metadata refreshes in that time. I really need this feature to work, as it’s the main reason I’m paying for VIP.
Again, If there are any error logs you can make use of, let me know.
I don’t suppose you have any idea why it may be unreachable would you?
The internal and external ports are open to 32400 and Plex is fully discoverable outside my network. (see image) and all my friends haven’t complained over not being able to connect.
Anyway, I went ahead and disconnected, cleared browser cache stopped all extensions and this time around the “USER” option menu appeared, when every other time it never rendered for me, a sign of hope, I guess time will tell.
Thanks for the reply, as my head is Fried here, wondering what the issue is. lol
Not sure why, but it was unreachable from the Trakt servers and also from my development machine. Since it uses several different addresses and ports, my guess is the other folks are also connecting through one of the other connections and not the port 32400 one.
That indeed is a better sign and that means it was able to grab the user list directly from your server this time.
I see a data sync from this morning and I verified your server is reachable. You can see the 2 episode synced this morning at: https://trakt.tv/settings/plex
I will need to debug this more next week. The data is pulling ok from your server, but when I just tried it the sync process was timing out so I need to see where the issue is.
I logged in this morning and saw that 5,037 movies had synced, so it seems that AdGuard and / or Malwarebytes were affecting how elements rendered on the webpage. That likely prevented the “user” menu from appearing, even though I had Trakt whitelisted.
I’ve now selected my TV server for syncing. In the meantime, if AdGuard or Malwarebytes are indeed blocking elements, is there anything specific we could whitelist to help avoid these issues?
Also, looking ahead, will we need to keep manually selecting and switching between servers, or will there eventually be an option to add multiple servers for syncing, so we won’t have to keep returning to swap them?
Thanks again Justin.
Edit, I just remembered there is an Adult folder on the TV server, It’s a seperate folder though, I hope to god this doesn’t sync over. How would i go about stopping the adult folder sync?
I haven’t had a successful sync to Trakt since June 9th. Naturally, I didn’t know anything about it. This was always a ‘set it and forget it’ type of thing for me. So WAY back when I set it…I forgot about it and check my own stats on Trakt from time to time (not very often). So, imagine my surprise when I discovered that syncing hadn’t done anything since 6/9.
Now, I don’t want to brag or anything, but I have been collecting media for over 15 years. My library is large enough to require enterprise equipment. In the past ten days I have added thousands of episodes to my server…yet Trakt doesn’t show any of it.
I also happen to be an IT guy. I’ve been in the industry for over 25 years. I’ve made it so that my servers are ALL accessible remotely. Thus, I highly doubt that the failure to sync is related to whether or not my server is seen. I haven’t changed any settings on any of my equipment. What HAS changed is Trakt. We have a saying in IT: “He who touched it last, broke it.”
Scrobbling does not work anymore, so I set up Plex Sync…which has also done nothing.
Since I also use tinyMM to manage my media and parse metadata, I wonder if I can simply use THAT to push info to Trakt (since obviously Trakt can’t be trusted any more)…
This appears to be a bug since the plays are being added from the Plex Scrobbler (webhook) and this new Plex Sync. It seems the scrobbler isn’t respecting your settings, unless you only recently changed them?
I am out most of this week, but I will take a look when I am back in town.
After how long the first sync occurs ? I have activated it few hours ago and still no sync.
Also the preference page does not ask me what I want to sync anymore (it did when I set it up), don’t know if its just a one time setup or if it should always show up.
I have been trying to use the Sync feature for a few days and I’ve got it -kinda- working but there are some bugs I’m seeing so I’m hoping this helps with fixing content sync issues.
It took me a little bit to get the port-forwarding and manual port setting to stick without causing remote access issues for my Plex server, and once logged in I can select my server which then provides the normal sync “new” or “all” settings which is defaulted to “new”. However when I change it to “all” and click “Save Settings” the page refreshes and those options never show up again until I disconnect and re-login to find the settings are defaulted again back to “new”. It has done a couple syncs but despite trying to set it as “sync all” from the get-go it only picked up new things. Additionally, I’m not seeing the duplicate episodes like some others have reported but it does show items skipped and when I clicked on that to see what was skipped nothing happens. That’s not a big deal but the “new” vs “all” sync feature not being kept is kind of annoying. Also the system doesn’t seem to have a schedule for the syncs so it’s been like 3 days with no sync despite adding new media and I see no way to kick one off manually.
