It also doesn’t work at for me. I made sure port forwarding is working (I can see my Plex server from outside of my network no issues), Trakt can see my server, sometimes my username and (even less so) what to sync.
I scanned my library twice, I’m using the correct agent and the TV show has the correct TMDB rating.
Is there any way I can debug this?
@Felimenta97 I see a sync from earlier today that added 2 watched episodes. You can view the sync and episodes here.
More updates!
Hi Justin
I thought I’d give this a try now it’s has the options to add both of my servers.
However, when i connect the Plex Sync, Both my servers show up, Movies and TV, and a frozen loading wheel to the right.
I’ve refreshed, logout and back in, tried selecting another server, but all i get is a frozen wheel.
Using Chrome browser.
Edit, the options finally showed for me 5 minutes later, I’ll go make dinner and return later and see if the magics happened.
2 minutes later, all options vanished again lol
If it’s taking that long, it means your server is taking that long to respond. Behind the scenes it will attempt to access several of the URLs that plex provides until it finds one that actually connects. It should only take a few seconds per URL, but in your case it appears to be taking much longer. Are there any firewall rules or network settings that might be affecting the remote connection?
I do have Adguard installed on my Flint 2 router as it covers every device on the network. I also have all these whitelisted (see image), although i suspect some of these are no longer necessary. I also have the Plex ports forwarded on the router for PLEX.
When I open PLEX it opens and loads both servers almost instantly, Is there anything i should be whitelisting in AdGuard, as long as it’s safe?
Thanks
It looks like your server is returning 3 different URLs to access it. The one running on port 32400 is timing out. I only allow this port for now while we’re in beta. Is it possible to open up that port on your router?
Not sure why there would be three, The two Nas are both on port 32400
Unless, I did take the Trakt webhook out prior to activating Plex Sync and when Plex Sync didn’t work, I added the Trakt Webhook again, could that be why there is three URLs, or should the cache clear right away.
Edit, I’ve removed the Trakt Webhook and left plex sync active.
No, the webhook isn’t related to that. The webhook sends data to Trakt from your Plex sever, so the incoming port doesn’t matter for that. You can run the webhook and sync together, there just might be duplicated data if you have all settings enable for both.
Plex seems to create several ways of proxying to a server. I don’t know why they have 3 either, but it must be to allow their standard 32400 port along with other ports that might also be common? At some point, I will allow some other ports to have access too. Ideally I want to still lock down the ports rather than have it complete open, but it’s something we’ll figure out internally.
Gotcha, thanks,…
Does it take a while for everything to sync?
When i visit Trakt, it only shows I have 185 movies collected when i have only 5000 in in Plex. It seems nothing as synced at all since i activated Plex Sync this morning.
Unless I’m doing something wrong
Did you choose to sync all the past data? It sounds like you might have just said to sync new data moving forward.
To try again, change the server to “blank”, click “save”, then choose your server again and adjust the options to sync all data.
Nope, I picked, All Plays, All everything the first time around.
I’ve gone ahead and done as you suggested and clicked “Blank”, Save and selected the server again with all options to ALL.
I’ve give it a few hours as I remember you saying it could take an hour and seeing as there’s over 5000 it may take time. I’ll let you know how it goes.
Thanks again.
Well, It’s the next day and in Plex Sync it says “No data has been synced yet.” and I still have 185 movies as opposed to over 5k.
So last night I tried the TV server, refreshed all meta and woke up this morning to Nothing synced.
The webhook works but the Plex sync with Ports 32400 open. still isn’t working for me.
If there are any error logs you can make use of, let me know.
If you have anymore thoughts, I’m all ears.
Thanks
I just deleted my entire collection because many entries were missing metadata and I wanted to re-sync everything from scratch. I also intended to include previously untracked plays, but accidentally ended up syncing everything instead. So I have to do it again later without the plays.
While doing so, I noticed a issues: When I click on “26 skipped”, it takes me to an overview page that says 0 entries were skipped.
Something doesn’t seem to add up.
After removing the full sync—since, as mentioned earlier, I accidentally re-synced all plays—I’m now unable to sync anything at all.
I selected the option to sync the entire collection again, but nothing happens. Even newly added content is no longer being transferred.
I’ve left Plex Sync connected for now, even though it’s still not working, despite having port 32400 open. Nothing has synced in over three days, and I’ve done four metadata refreshes in that time. I really need this feature to work, as it’s the main reason I’m paying for VIP.
Again, If there are any error logs you can make use of, let me know.
If you have anymore Ideas, I’m all ears.
Thanks
@CodeCart3r Your server is still not reachable on port 32400. I opened up port 8443 for now and it should be able to make a connection and sync data.
@sahara Similar issue and it seems opening port 8443 is allowing your server to connect now too.
@Lynacchi What is the name of your selected plex server? It appears 1 is accessible and 1 isn’t.
The selected Plex server is Nakama Streaming.
It did work before—everything synced correctly until I removed the last sync and tried to start over. Since then, it hasn’t worked anymore.
I don’t suppose you have any idea why it may be unreachable would you?
The internal and external ports are open to 32400 and Plex is fully discoverable outside my network. (see image) and all my friends haven’t complained over not being able to connect.
Anyway, I went ahead and disconnected, cleared browser cache stopped all extensions and this time around the “USER” option menu appeared, when every other time it never rendered for me, a sign of hope, I guess time will tell.
Thanks for the reply, as my head is Fried here, wondering what the issue is. lol
