Problems with Paramount+ sync

Hello all,

I’ve emailed tech support about this but haven’t heard back yet. In the meantime, I was wondering if others are having the same experience and managed to solve the problem?

Thanks,
Luiz

Short description of the issue

  • I’ve setup Paramount+ tracking but it seems to have stopped working a few weeks (?) ago. The log says the shows I’ve watched were slipped because they are “unknown”. I’m aware that only shows available in the US are tracked, but the shows I watch on Paramount+ are Star Trek, Lioness etc, which are available worldwide.

Detailed description with additional context about the workflow

  • Let daily sync happen → same outcome

  • Force sync new data → same outcome if a new show has been watched

  • Force sync of all data → nothing is added

Screenshots and other visual aids

  • Sync ID 15765309

    Some details about this sync.

    September 1st, 2026 at 1:04 PM

    1 skipped

  • 1 Skipped Items

    Anything in red caused the item to be skipped.

    Unknown

    August 31st, 2026 at 3:03 AM

    100%

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