Progress Page Error 500

Short description of the issue

  • Progress page showing Server Error (500)

Detailed description with additional context about the workflow

Screenshots and other visual aids

:label: Tag your post with new and/or classic, along with the platform (eg: iOS, android, web) to help us assist you faster.

I’m also receiving the same error. It’s only on the classic Continue Watching page, not the new version. I’m using the web version.

Can we get an ETA on a fix please?

Same issue using classic web

it might be due to your watch history being so large. My page loads for me but my history is only

image

compared to yours at

image

they’ve had issues with large libraries or watch histories doing the same thing in the past.

Same issue here: Error with the section

Hi,
I’ve reported this issue to the developers. Thanks for reporting it!

I contacted support yesterday to inquire about this, but still have not received a response.
The progress page is my portal to Trakt. The tab is pinned in my browser and where I update everything I’ve watched.

They doubled the price for VIP, yet the experience is worse and support seems to be non existent. This isn’t a minor issue and even if they don’t have a fix, they should acknowledge it with a response to the support request and here in the forums. When will people learn that just ignoring your customers isn’t a great strategy for continued success. :pensive_face:

EDIT: Was just a thought, but not the issue!

I see a commonality in the last two posts. It may not be relevant but is everyone with this problem trying to access that page directly (through a browser bookmark) or are some getting the error through normal workflow?

(Just trying to help the devs isolate)

I’m receiving it by going directly to Trakt Web: Home, not through a bookmark. The Up Next progress just spins and spins and when I click on Progress to go to the whole list, I receive the 500 error.

I always just refreshed the pinned tab, but navigating though any of the menus gives the same result.

I get it from both bookmark, and also from manually going to trakt.tv and hovering over the profile drop-down and clicking Progress.

also reported via email this morning.

Seems to be working for me now.

Mine is still down

Still down for me. Nothing under Watch Next, just the swirling arrow. (Using Trakt Web: Home ) for V2.

Mine still throwing Error 500

Mine’s back up but I’ve absolutely lost faith in the Trakt team. I’ve still not had a response to my support request and there has also been no community response as far as I can see. The absurd price increase has actually bought us more grief and apparently a leadership that does not appear to be accountable to its’ customers any longer.

@CaptainOrla @JenNinja @SkaroDalek
Try logging and back in. When I refreshed my progress page I had to log back in and it was working. Clear all cache and cookies as well if that doesn’t work.

Good luck!

Mine still shows a 500 error, even after logging out, clearing caches, etc :sob:

Tried clearing cookies, cache, history, still get no up-next. I have a large history, but surely this shouldn’t matter, by definition it is tracking watched history and should be able to handle large data.

TV
802d 17h 22m watched
22,552 episodes (22,552 plays of 531 shows)

Movies
87d 10h 7m watched
944 movies (991 plays)

With the cost increase of Trakt, can we at least get the basics right .. and show me what is up next, in my trakt list!!