Here’s another one.
Someone in @support needs to look at this with some more urgency than it has received so far. cc: @justin @Sonply
Hi,
Those 3 shows seem to have imported automatically:
Trakt Web: Sex Criminals
Trakt Web: Apollo Has Fallen
Trakt Web: Laird
Thanks Sonply! Then there is another issue because when I search for the first and third ones, they do not come back in the results.
Also this show is still not updating in Trakt for a couple weeks even though Justin queued it to be refreshed.
Apollo Has Fallen does not come back in search results as well.
Lord have mercy, how long does it take to get incorrect data fixed??? I check daily to see if this has been fixed and everyday nothing happens. My support ticket goes unanswered and no help here really. A refresh hasn’t fixed my issue at all.
Yeah, agreed. Someone needs to make the effort to do more detailed troubleshooting and not just queue a refresh cause that ain’t working.
sorry but that does not execute the data refresh. Is just open a ticket sytem.
On the backend, it automatically queues it for a data refresh. If it’s not refreshing, that points to another issue or potentially incomplete data from TMDB. In general though, using the report system does queue for a refresh though.
That worked fine… Once! Since then, I get “you already reported that” for Trakt Web: Track Your Shows & Movies and it’s lagging 2 episodes behind imdb and tvdb. Trying to refresh via the API did not work either. V3 is such a mess… instead of forcing it on us VIPs untested I would have at least appreciated a voluntary beta test phase and a survey maybe on what could be improved.
ok then it is a bad UI and texting.
Report means report, for some reason you have to find the Data Refresh and write something!!! why? remove the text to write and make it more clear that it is a automatic procedure.
The data refresh should be about the report button like before, and the last data refresh request was superb.
Cool, the show got now removed (at least I consistently get reported a 404 for that page)… Guess that’s it with my VIP subscription if >10 years of tracking get just deleted like that.
Here I am a month and 9 days later with the show not refreshing again. It’s over a week behind with episodes. TMBD gets updated daily for this 5 day a week soap opera and its a huge pain in the rear that it doesn’t transfer over here like it should. The page will NOT let me report it to do a data refresh because I asked for one the day this app version was forced on all users. No matter what I click on under report for that show it say already reported. But this in a new not updating issue. Are we only allowed to report a series one time ever?? If so then it needs changed. Can somebody please figure out why this keeps happening with this show and fix it. I hate this app version so bad..