email them and they’ll unlock your account. or tag or private message support here and they’ll help
I have contacted them and even mentioned the claim by a Trakt employee from the march post about V3 that “realistic” usage limits will get an unlocked account even if they are higher than the 100k limit. All I got as an answer was that the devs are gonna look into an option to export my data on a locked account. You know the devs who managed to get all the features for V3 done in time.
No offer to unlock my account even temporarily. No apology. Nothing. After like ten years of being a paid customer and recommending Trakt everywhere.
11 Likes
that is not ok and completely false advert by the mods. I remember specifically MVPs and director’s saying that the limits are there to check if a scrobbler has done multiple requests and made false entries. so they check and they unlock or increase.
i Suggest you contact Justin directly. That cannot be valid
5 Likes
Just adding to the voices that dislike the new format. I’ve agreed with just about everything already said and just find the site much less user friendly, non intuitive and clunky with nothing usefully added. Been a VIP for 12 years and was already concerned about the excessive price increase. If I would have known that that extra cost would produce v3 I would have cancelled. As it is, I don’t plan to renew when it comes up again unless the site goes back to being useful.
4 Likes