This is the place to contact support for issues like this. You may also want to check here 👋 Coming from TV Time? We’re here to help! - #2
how to i reply to Coming from TV Time? We’re here to help! ? i can’t see the reply button
the tvtime importer doesn’t capture dropped status or a few other things:
that link is strictly for announcements so you can’t reply to it
Is there a chance that the importer could be improved? rewatches are essential.episode ratings are important. Also dropped shows is an important variable that cannot be excluded from the importation. I hope they can fix these things
Hi,
Like many others in this thread, I’m running into the same issue: no ratings and no lists are being imported, despite both being clearly present in my official TV Time GDPR export .zip.
What I did:
1. First import via Trakt’s TV Time importer (Settings > Data) using the official GDPR export .zip.
2. Watch history imported correctly.
3. No ratings and no lists came through.
4. Re-ran the import after seeing the “Your TV Time import, improved” message — same result, ratings and lists still missing.
What’s actually in my export (verified manually):
- Show-level ratings: 118 entries in tv_show_rate.csv (e.g. “The West Wing” rated 4.5, “Nip/Tuck” rated 1.5, with created_at/updated_at timestamps).
- Episode-level ratings: over 5,000 entries spread across four separate files (ratings-prod-episode_votes.csv, ratings-v2-prod-votes.csv, ratings-3-prod-episode_votes.csv, ratings-live-votes.csv) — these look like different generations of TV Time’s rating schema, which might be why they’re hard to parse consistently.
- Custom lists: 5 named lists in user_list.csv (e.g. “Meilleures séries”, “Excellentes séries”, “Bonnes séries”, “A découvrir” x2) with creation/update dates but no list membership data in that file.
- A separate, newer list system in lists-prod-lists.csv containing 7 lists with full content (415 shows total) linked by numeric show IDs, but almost no list names (only one, “Favorite Movies”, has a name).
None of this — ratings or either list system — appeared in Trakt after import, before or after the “improved” re-import.
Is this a known limitation being worked on, or should I be uploading/parsing something differently? Happy to share more detail (anonymized) if it helps debug.
Thanks for all the work on this importer — watch history did come through cleanly, it’s just ratings and lists that seem completely unsupported right now.
I hit the same wall with rewatches — they’re actually sitting in the GDPR export, they just don’t survive the import.
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▎ I ended up building a small free tool that reads the export ZIP right in your browser (nothing gets uploaded) and pulls out everything that’s really in there: every episode with its TVDB ID, watch date and rewatch count, plus your movies. It also compares what it recovers against TV Time’s own episode counters, which turns out to be handy for exactly this thread’s problem — you can tell whether an episode is missing from the export itself, or whether it got lost somewhere during the import.
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▎ Everything comes out as flat CSVs and a JSON archive, so whatever happens with the import, you keep a complete, readable copy of your history before the servers go dark for good.
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▎ https://tvtime-rescue.tvtime-rescue.workers.dev/
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▎ Hope it helps someone track down where their missing episodes went.