TV Time Import - Missing Episodes, Rewatches & Questions About the Recommended Export

Trakt Questions & Help
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1

Hi,

First of all, thank you for adding the official TV Time importer. Like many long-time TV Time users, I’m currently trying to migrate to Trakt, and I really appreciate the work you’ve put into making that possible.

Unfortunately, after several imports and many hours of testing, I’ve run into a few issues that make it difficult for me to trust the migration completely.

My setup

  • Imported using the official TV Time GDPR ZIP export
  • Also tested the TV Time Liberator export
  • Enable Multiple Plays is enabled in my account settings
  • Around 10,900 watched TV episodes
  • Around 300 watched movies
  1. Random watch history entries seem to be missing

I’ve found several examples where random episodes are missing after the import.

Tougen Anki

  • TV Time: 24/24 watched
  • Trakt: 16/24 watched

Episodes 17-24 are completely missing from both Progress and History.

Tulsa King

TV Time shows the series as completed.

In Trakt, the last two episodes are missing from History.

Masamune-kun’s Revenge

Every episode is marked as watched in TV Time.

In Trakt, Episode 5 is missing, while every other episode is correctly marked as watched.

I also manually inspected the exported data and couldn’t find any obvious difference between episodes that imported successfully and those that didn’t. The missing episodes are present in the export file just like the episodes that were imported correctly, which makes me think the issue may occur during the import process rather than in the export itself.

These examples make me worry that random watch events may not have been imported correctly.

The missing episodes don’t seem to follow any obvious pattern. Sometimes the last episodes of a season are missing, while in other cases a seemingly random episode in the middle of a season is missing.

  1. Multiple Plays / Rewatches

One of the most important features for me is preserving my rewatches.

My TV Time account contains several rewatches, for example:

  • Lost
  • Lucifer
  • John Wick
  • Classroom of the Elite

I have already enabled “Enable Multiple Plays”, but I cannot see my rewatches reflected after the import.

Is there any way to verify whether multiple plays were imported successfully, or are they currently not imported from TV Time at all?

Are rewatches from TV Time currently supported?

Or is this functionality still being worked on?

  1. Different exports produce different results

I also compared the two available export methods.

Official TV Time export

Detected by Trakt as:

  • 11,232 History items
  • 22 Watchlist entries
  • 23 Ratings

TV Time Liberator export

Detected by Trakt as:

  • 10,981 History items
  • 210 Watchlist entries
  • 22 Ratings

This confuses me quite a bit.

The official TV Time export contains 251 more History items, while the Liberator export contains many more Watchlist entries.

Which export is actually recommended?

Should users import the official GDPR export, or the TV Time Liberator export?

  1. History filter issue

I also noticed another issue on the website.

When I switch my History filter to Movies, it still displays TV episodes.

The filter doesn’t appear to have any effect.

My main concern

I’m trying to migrate over 11,000 watch events from TV Time.

I simply cannot manually verify thousands of episodes one by one.

At the moment, I’m not sure whether I can fully trust the imported data, because I keep finding random missing episodes.

Is this a known issue?

Is the TV Time importer still under active development?

Should I wait before relying on the imported history, or is there anything else I should try?

I’d really like to use Trakt as my new home after TV Time, but I first need to be confident that my watch history has been migrated correctly.

Thank you for your help!

2

So, I am in a very similar situation. I did import the zip file as suggested, but I’m pretty lost towards “where” is my entire library of watched series and movies? I’m a bit… confused as well.
And @cPx the same happened to some series of mine, I had to point them out again as watched, I think it was like it was generated by TV Time 2 weeks ago and those 2 weeks weren’t there, in a way.
Any input, anyone? :slight_smile:

3

I am also missing a lot of watched episodes and keep finding more and more missing. Have imported both using the chrome extension and the Tvtime generated file. Going through them all manually would be crazy.

4

Anyone from the admin team that could shed some light for us? We’re still new here. :sweat_smile:
P.S: Still can’t understand where is my whole profile of watched series (feeling dumb, lol)

5

I’m brand new here, having only started using Trakt 3 days. I’m wondering a if maybe it’s a VIP issue? I signed up for the monthly paid subscription right away. Getting the zip file from TVTime took 2 days. Finally I got out of bed in the middle of the night, and got it to work. The importer synced over 30,000 items - not sure what they were, but it all seems legit. 533 shows are being tracked. Anyway, I’m a happy camper!

6

I’m still figuring it out myself. As far as I understand, there are currently two different web interfaces.

On app.trakt.tv (which I believe is the new interface), you can access your History from the left sidebar. Unfortunately, the History filters don’t seem to work correctly for me at the moment.

On trakt.tv (which I believe is the older interface), click your profile icon in the top-right corner and select History. There you can use the filter on the left to switch between Movies and Shows, which should display your tracked history.

I also tested importing both the official TV Time GDPR export and the TV Time Liberator export. Afterwards, I used Settings → Data → Clean Up (new interface), which correctly detected and removed all duplicate entries.

To verify the results, I manually compared all ~300 movies with my TV Time library, and the import looked very accurate overall (apart from one OVA that is listed as a movie in TV Time but as a TV special in Trakt, which is understandable due to different metadata sources).

Unfortunately, none of my rewatches seem to have been imported, neither for movies nor for TV shows. Losing years of rewatch history would be my biggest concern during this migration.

Hopefully that helps! I’m still getting used to Trakt myself, but overall it already looks quite promising.

7

I thought the same, so I upgraded to VIP as well.

According to TV Time, I have 451 shows and 10,914 watched episodes. After importing into Trakt, I’m currently seeing 432 shows and 10,670 watched episodes.

The difference isn’t huge, but it’s definitely there, and I’ve already found a few examples where individual episodes are missing after the import.

One thing I’m still unsure about is how rewatches are counted. None of my rewatches seem to have been imported, so I’m wondering if that could explain at least part of the difference. I’m not sure how TV Time and Trakt calculate those totals.

8

Thank you very much! It always opens app.trakt.tv for me, even if I write it without the app part. I’m trying to understand it bit by bit. If I can help you out too, please let me know. :hugs:

9

In desktop mode in the top left corner there is toggle switch to open new and old website option.

10

I tried to import my TvTime file data (I downloaded them with the TV Time out extension), but:

1- Every time I try to drag and drop the .zip file this is the message I receive: “Importazione fallita: This .zip file does not look like a TV Time export. Upload the GDPR data export .zip or the Liberator export .zip.”

So I tried to upload only the .json, this is the message I received: "0 elementi sincronizzati con successo.

673 film non sono stati trovati e sono stati saltati:"

And I uploaded only the TV Series file…why is this happening?

So now I tried with the .CVS files, the program said 688 files correctly import, but I continue to see only the movies… the tv show section is still empty.

Someone can help me please?

11

I think the tv time out addon is not supported (if I remember right, I am not at home rn and can‘t check). You have to use the official export or/and the TV Time Liberator expansion.

12

Hello, how can I contact Trakt support? I can’t find any email or form. I have about ten completed series where the episodes are only partially marked as watched. I’ve imported multiple times and with several different files coming from TV Time.

Thank you.

13

in the same boat here, except for in my case it seems my movie watch history was imported and the tv shows are completely missing and show 0 watch time, i even tried biting the bullet because I didn’t want to deal with support and paid for a month of premium in order to just sync from my streaming services and still the shows will not update.. :upside_down_face:

hoping this issue will be fixed soon as the shutdown of tv time was pretty unexpected and despite the bugs I had not looked into alternatives and planned to continue using them

14

update to this, I refreshed and it seems now the data is slowly updating maybe from having connected the streaming services directly.. I genuinely don’t have it in me to manually check each individual entry from TV time to this so will just have to hope that most of it makes its way to my profile :woman_shrugging:

15

Hi,

I have exactly the same problem.

I imported my official TV Time GDPR ZIP.

I verified that the missing episodes are present in the ZIP file itself.

Example:

Dutton Ranch: the ZIP contains episodes 1-8 as watched, but Trakt imported only episode 1.

Sweet Magnolias: the latest watched episodes are present in the ZIP but are missing after import.

So it doesn’t seem to be a TV Time export issue. It looks like the importer is skipping some valid watch history entries.

Thanks!

16

Hi, I’m experiencing the same issue with the official TV Time → Trakt import.

I exported my data using the TV Time GDPR export and imported the recommended files (tracking-prod-records.csv and tracking-prod-records-v2.csv). The import completes successfully, but many episodes that are marked as watched in TV Time remain unwatched in Trakt.

I checked the CSV and the missing episodes are definitely present. What is interesting is that I cannot find any structural difference between episodes that are imported correctly and episodes that are not.

Example from Friends:

Imported correctly:

  • Friends – Season 6 Episode 8

  • TV Time record:

    • ep_id: 303949

    • created_at: 2021-05-14 18:55:54

    • season_number: 6

    • episode_number: 8

Not imported:

  • Friends – Season 7 Episode 8

  • TV Time record:

    • ep_id: 303974

    • created_at: 2021-11-14 14:12:21

    • season_number: 7

    • episode_number: 8

Both records:

  • are watch-episode events

  • come from the same export file

  • have the same structure

  • contain valid season and episode numbers

However, only one appears as watched in Trakt.

I have seen the same behavior with other shows, for example:

  • Friends

  • The Walking Dead

  • Arcane

It looks like some episode records are present in the export but are not matched/imported correctly.

Happy to provide additional examples if needed. Thanks for looking into this!

Update:
Using the TV Time Liberator Extension, I get far better results. Most shows like Friends, The Walking Dead, Arcane, … are completely imported now. Some episodes (e.g. “The Race”, “Sommerhaus der Stars” are still missing, while being listed as watched in the activity_history.csv.

17

Thank you Vinay! :slight_smile:

18

Seems like we should create a TV Time refugee group for us “learning” all this. :sweat_smile:

19

Ignore this post - looks like the Import page was being updated as I got a completely blank page when I looked, but it now seems to be working

20

today when i opened the website it showed the message Your TV Time import, improved so i tried my import again, but the same issues persist. No rewatches, no favorites, dropped shows are not dropped. so what has been improved?:pleading_face: