Automatically sync your streaming services!

I see 2 syncs that occurred in early December. You can view those at https://trakt.tv/settings/scrobblers. I also queued both services for a data refresh (only new data) so let’s see if that picks up any new plays. Also keep in mind, it will skip any items already in your watched history.

When I log in to Hulu I go through all the motions and then I get back to the main page and Hulu still is not checked. If I click again it gives me the managed menu but if I exit and come back it asked to sign in again. On the website it doesn’t show it’s connected. I’ve tried over and over again. No error messages

Android or iOS?

Android S24 Ultra UI 6.1.1

hey justin, i connected apple tv+, netflix and prime a few times. first it doesn’t sync at all, for now it’s at “queue” since a few days. in the meantime i re-connected these accounts many times.
maybe you can have a look into my logs? Many thanks :slight_smile:

We are tracking down some Android specific bugs and hope to have some fixes out in the next week or so.

Hulu says fix, but when I go to fix it, it doesn’t work, and it just goes to a loop where I cannot select a profile and have tried on a tablet and a phone.

Android? If so:

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@SheldonPasadena I took a look and I’m seeing no data returned for Netflix and 3 episodes for Apple TV+. The 3 episodes are already watched so they are skipped and not imported.

Please send us (via DM if you prefer) screenshots from your Netflix and Apple TV+ watched history so we can investigate why more items aren’t being returned. Also please send your region for each streaming account.

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@justin Netflix still isn’t syncing for me. I did a manual sync on 12/27. It hasn’t done anything since.

I’m very happy with this new feature, it makes my viewing history much more complete.

The one thing I would like to add is multiple profiles for some of the streaming services. Either multiple profiles behind a single login or different logins.

In the case of Netflix, Hulu and Amazon Prime, my partner and I both have a profile in the respective apps (single login). We watch shows together and our Plex viewing history is already combined anyway so might as well be able to sync and merge the viewing history from the different profiles.

I know that some people specifically asked to separate the data and select a specific profile (they don’t want their roommate viewing data to show up in their Trakt profile) but it would be best if this is configurable and not limited to a single profile per service.

My netflix syncing seems to not always include everything I’ve watched, even if I’ve not watched it before. For example, it didn’t pick up episodes 2-4 of Deadwater Fell on 26th December (I manually scrobbled them) but did pick up something else I watched later on that day.

My Prime account doesn’t seem to sync automatically, it has been over 36 hours since I manually synced it and I have watched something on Prime.

Hopefully just teething issues, this is a great addition to Trakt.

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My Netflix doesn’t seem to be syncing the watch history for an episode of Squid Games I watched yesterday! I have just tried it with a movie and it synced straight away! S2E2 is down in my watch history and not manually watched in my progress!

Actually I take that back, I have “Just” started Paddington 2 and it has synced that I have watched and not Paddington 1 I just finished!? It synced my rating for Paddington 1 just not that I’ve watched it so no idea what is going on with Netflix!!

Same issue for me as @paulstorm still :(. I sent an email to support to follow up.

Thanks :)!

It’s honestly really disappointing that streaming services do not offer any scrobbling API themselves. I wonder if there are any feature requests open that we could collectively upvote or should we ask their support?

I disconnected Netflix because the automatic scrobbler wasn’t working and now I constantly receive email reminders to reconnect it. I do not want to reconnect it. How can I stop receiving these emails about scrobbler?

I’ll be taking a look at your account and some others today to investigate why stuff isn’t syncing. Just to confirm, the watched items aren’t already in your Trakt watched history?

I’m not sure this would be possible.

One thing to look into is if the items exist on Trakt correctly and TMDB correctly. Behind the scenes, we are matching on episode TMDB IDs to identify episodes.

What specific episode?

That would be awesome, but I don’t see them ever doing this. All the services are a walled garden and they don’t want to let anyone in or out. That’s where Trakt comes in to manage all this for you :slight_smile:

The apps will have an update out in the next week or so to fix the unlinking process. The workaround is to unlink from https://trakt.tv/settings/scrobblers.

Thank you, I’ve unlinked it from there as well. Hopefully, this will stop the emails.