Cancelling a monthly subscription - Loss of VIP access immediately or end of billing cycle? Image seemd to say immediately

Trakt Questions & Help
1

I decided to subscribe to VIP for a month, I wanted to export some lists.

As soon as I subscribed, I went to cancel; I’m allergic to automatic subscriptions. Usually, with just about every subscription service around today, you get to keep you Pro/VIP status until the end of the billing cycle. And then you don’t get rebilled.

But this is the message Trakt gave me when I went to cancel: Imgur: The magic of the Internet

I subscribed on Feb 21 in the evening, around 7pm, I’d say.

Reading the text it seems to say that if I cancelled then/at that moment, I would lose all VIP time starting the next day, so basically between ‘now’ and the next billing period. With no refund for unused time, that means I would have paid 6$ for a day of VIP.

If true, basically I have to just pay attention and when it gets close to the rebill date cancel then.

Again, that’s an old philosophy that I thought went the way of the Dodo bird (went extinct).

So, do I have that right, or am I misunderstanding something?

1 Like
2

Wait that’s crazy if you lose it immediately. You paid $6 month, it says $6 for a month, so you should get a month if you paid $6 regardless of when you cancel.

3

I would sent a message to support@trakt.tv if I were you.

4

Sounds like a bug and support can look into it on Monday. Please include your email payment receipt.