I decided to subscribe to VIP for a month, I wanted to export some lists. As soon as I subscribed, I went to cancel; I’m allergic to automatic subscriptions. Usually, with just about every subscription service around today, you get to keep you Pro/VIP status until the end of the billing cycle. And…

I would sent a message to support@trakt.tv if I were you.

Sounds like a bug and support can look into it on Monday. Please include your email payment receipt.

Hey Lifeis- Yep, done. We’ll see what happens. From the responses so far it looks like a mistake, or poorly worded pre-cancel message. We’ll see.

Hi Justin, Thanks, I messaged support. I followed up with a payment receipt. Ticket #018504 just fyi. Thanks for the response.

So just a posterity follow up. I cancelled with no issues. I see the message that my vip is good until March 22, as expected. And when I went to cancel, the little popup showed the correct date, March 22. If anything, I think possibly that I tried to cancel too soon after purchasing. Eg- Like i…

[image] jasong222: I think possibly that I tried to cancel too soon after purchasing. Eg- Like immediately after. I didn’t think of that, but yes could be the reason. In general we’re notified quickly about payments, but it’s not always instant.

[image] The lists created as a VIP are kept if I cancel the subscription? Questions & Help Yes, you can edit the lists and add items up to the free limits on your account. However, if this policy gets abused by people signing up for VIP, creating lists, then ca…

Cancelling a monthly subscription - Loss of VIP access immediately or end of billing cycle? Image seemd to say immediately

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quietrain (Janner) February 26, 2025, 10:45am 10

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Cancelling a monthly subscription - Loss of VIP access immediately or end of billing cycle? Image seemd to say immediately

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