Can't log-in to my vip account

Trakt Questions & Help
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1

Short description of the issue

  • I have a VIP account with user name but the system does not send me login info - Also there is a gmail account (seperate - empty non VIP) which I can log in but it is all empty. (my vip account has the same email address) Please help

Detailed description with additional context about the workflow

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2

if you know your password use this link to sign in instead of using the magic email.

https://trakt.tv/signin