Favorites Gone

My favorites have come up missing. When I sign in to an app like CyberFlix it automatically syncs and erases my favorites in the app, too. I thought the problem was with apps but when I reauthorized, my favorites dissappear. Then I came to Trakt and have no favorites! Are they just gone?

Have you verified that you’re logging into the correct account on trakt as well as whichever app you’re using? It’s also possible that you’re having issues because your collection on Trakt (I’m assuming that’s what whichever app you’re using refers to as ‘favorites’) is over the 100 item limit for free trakt accounts.

In Cyberflix and other apps it’s your collection from Trakt that syncs, not your Trakt favourites, so make sure you are adding to your Trakt collection rather than favourites (it’s confusing since many apps call that section “favourites”)

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My collections and favorites in Trakt are empty abd I can’t figure out why. I used CyberFlix because I wasn’t sure about using names. But my CyberFlix is the only favorites I have left abd there are 139 tv shows there.
I only have one account…unless this little, old lady did something…

You’re more than likely logging into a different account. Looking at your account that’s associated with the email address you’re writing from, I can see your collection is full and has 112 shows and 70 movies.

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My CyberFlix favorites has 139 tv shows. If I delete 39 will Trakt get synced?

But where is it on the Trakt app? I’m not seeing it.

I found them! Now I just have to figure out how to get the in my other apps.

Remember, since you aren’t VIP, your Trakt collection is limited to 100 items total now (TV shows and movies combined), so before removing anything make 100% sure you can manage without them in collection. To add anything new, though, you’d need to bring collected items to under 100 (a real pain when trying to decide what to keep and what not to!)

Depending on the app, most just require you to authorise Trakt with the right account (if you have more than one) and they should pull your collection into the app favourites section :slight_smile:

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I do seem yo have 2 log ins. One with a username which is ending soon it seems. Then one through Google. I’ll try to get them married.

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