Also do the shows refresh by themselves without people requesting it?
shows and movies will refresh automatically if the TMDB page has the required external IDs added. if there are no other issues then it should start updating within 24 hours. other issues could be duplicate entries or the same id entered on another series/movie at tmdb
Some of the shows I refreshed had imdb ids and some only had tvdb ids but none of them have been refreshed yet and it’s been more than 24 hours. But if i manually refresh them shouldn’t they just refresh according to the new data tmdb has?
Wait, how do you trigger update in v3? I cant find any of the stuff I need
I’ve noticed that for the shows that have missing dates on the episodes when I refreshed them they got refreshed but for the shows that had missing episodes but now have the missing episodes on tmdb they don’t get refreshed on trakt with the new episodes when I refresh them
If you go to the series or movie you want to refresh there should be three dots if you press them you get the refresh data option
Wish you would stop saying this for now. Yes, this is how it should work but it most definitely is NOT how it is working right now. This function is broken and the dev team couldn’t care less. Shows take many days to update if they ever do. Someone needs to take their head out of the sand and look into it.
While we are at it, 24 hours is too infrequent for automatic refreshes. Should be every 8 or 12 hours instead.
That’s right I think I read somewhere on the forum it’s only on iOS currently and not android
Go to Report and then select Data Refresh for the reason. But it won’t do any good. It still likely won’t update any time soon.
That’s too bad since it’s a paid option one would expect for it to work the way it’s stated
Oh lord, you’re right, I have more buttons on my phone than on a desktop website now. How infuriating.
I could try and refresh it for you if you want, not sure it’ll work though since the ones I refreshed hasn’t yet
Haha, no worries, I found the button on iOS.
that could be from ID mismatches or duplicate entries that trakt needs to fix. reporting them from the app or website, or here in the forum is the best way to let support know theres an issue and they’ll get it fixed
except it is the way it works. the shows or movies that are having issues… have issues that need fixing thats why they dont sync. reporting them on the website, app, or here in the forum is the way to get it resolved. Most other shows and movies refresh daily without issue
each episode needs to have the external IDs added from either IMDb or TVDB for them to update from what I’ve read in other threads
But that’s weird cause if there is new data on episodes already existing on tmdb then it updates on trakt even though the individual episodes doesn’t have ids, but if new episodes are added that weren’t there when the show got added to trakt it doesn’t update
That worked exactly once… Now, one week later I get the message that I already reported that. And the Android version has even less buttons than the web version (there is not even a Report button).
Can we please get an official response from the Trakt team about the ongoing refresh issues? @kcador @justin @Sonply
Users reporting shows for a refresh does nothing. The Trakt team queuing a show for a refresh fixes nothing. Support emails get no response. When will someone look into these issues properly? When will someone communicate something to the community about what the problem is and when it will be fixed?
