Keep receiving service unreachable message on click, reload or going back to the page. Happens on home, continue watching, etc. started yesterday evening and still happening. It will briefly show the page but before it fully loads it errors out.
Hi,
When did this start? Do you have any filters active? What browser are you using?
Yesterday evening (guessing around 7pm ET) but I wasn’t super active. Really seeing it today (8am). Using Edge browser. No filters.
Can you try to clear your cookies and cache to see if it fixes the issue?
Are you seeing any errors in the console?
Will try. I added the screenshot to the original post (realized it didn’t upload).
No luck. Still doing it.
Hi,
Thanks for testing.
Can you check if there are any errors in the console?
Does the same thing happens if you try on another browser or a private tab?
There’s no console on ios. It’s also happening in chrome. Everything is latest versions available.
Hi,
Ok, I’m mostly asking questions to try and figure out where exactly is the issue. I’m not getting the same issues on my devices, so it might be something related to the device, or your account.
Are you able to test if on another device it works correctly?
Sure. I usually don’t have issues on the windows machine. Let me try that, the iphone and the android.
Happens on iphone (chrome). Happens on desktop (chrome) but not on the home page. That loaded but clicked on a show and it did it. Happens on android (brave). Going to check app.
App works fine. Also tried VPN to get past anything on my network and same result.
Thanks, for checking. I’ll ask a developer to take a look.
Thank you.
Hi,
Please test if it works now.
Hi,
Sorry for the delay on this. Can you test if the issue is still happening right now?
I’ll ask a developer to take a look again if it is.
Yes, it is (chrome and edge).
On a side note, I noticed firewall drops to german IP addresses. I didn’t have time to dig further.