Freemium Experience: More Features for All with Usage Limits

Guys, this is a lost battle. They are killing their App, I got the point of having extra feature with vip membership. But the price is almost the same as the streaming service, what is very high for a fancy “note” tool. And the limits for free users are more likely a free-preriod than an usable limit. They will star losing many users that won’t pay subscription and free plan is shit. I don’t really understand how they don’t take in account how many data they get from free users that they are going to lose…

Any recommendations for alternatives?

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Yes, I agree

These cabs should be lifted in the alternative subscribtion option. Leave all the other features out, they can be part of VIP

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It uses Trakt API :man_shrugging: What’s your point?

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This was related to the widget, which does not cost 60€/y with SeriesGuide (if anyone needs it).

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I just want to post to also let you know of my displeasure. It’s a joke, and you deserve all the bad reviews people are giving.

No different to apple just deciding to charge for something previously free, huge company or not.

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Limiting free users is just wrong bet there are alot of free user would agree off to a new one SIMKL same features and no limites also cheaper

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Please revert these changes, one of the things I enjoy about Trakt is the community in the comments - with these changes there won’t be many left it seems sadly.

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Now down to 3.5 in the 7 hours since you posted. Seems to be dropping fast.

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Totally agree. I was going to try to delete shows and make room, but sort function doesn’t work, and you can only filter with premium. Thanks for nothing. Cant add anything, cant fix it. No help function easily accessible. See ya. Thats not how you garner, or reward customer loyalty.

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the new limits are for watch list, collections, and custom lists (max 2 lists) not watched history or aka recently watched items. Your recently watched items are not affected as well as your up next is not affected. those are still unlimited.

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There were no limits pre-2022. Back then, Justin was complaining about lists with 100,000 items in them.

I’m guessing that you’re misinterpreting Justin’s post from May 2022, which shows 250 (for new members) crossed out.

The crossed-out numbers weren’t existing limits, they were new limits being proposed at the time. Many users complained that such limits were excessive, so the following compromise was reached:

VIP Members

  • Unlimited lists
  • 10,000 2,000 items on your watchlist
  • 10,000 2,000 items on a personal list

New Members

  • 5 personal lists
  • 1,000 250 items on your watchlist
  • 500 250 items on a personal list

Existing Members

  • 10 personal lists
  • 2,000 500 items on your watchlist
  • 1,000 500 items on a personal list

For long-time users such as myself, the watchlist limit has quite quickly dropped from theoretically infinite, to 2,000, to now just 100. I think saying that’s “a big drop” is a bit of an understatement.

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Ah ok. Fair enough. Thanks for pointing that out.

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Welp, as a free user who really only used Trakt for making custom lists, time to move to Letterboxd. Unlimited lists for free users, and their pro plan is only $19/year, much more reasonable.

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Like many others here, my disappointment isn’t with what was done, but how it was done. I’ve used Trakt for years as a free user because I never needed VIP features. But after spending countless hours troubleshooting why synchronization worked inconsistently — never suspecting Trakt itself — I finally found this post and realized the issue wasn’t on my end. Instead, limits had been silently reduced without a clear error message.

At that point, I thought, “Fine. I’ll finally upgrade to VIP to restore that functionality.” But nearly CAD$90 per year just for a longer list? That’s hard to justify.

The frustration isn’t just about the price. It’s the lack of proper error messaging when limits were introduced, the lack of advance notice, the doubling of fees, and the message from Justin framing this as an exciting upgrade — while removing the core feature that originally drew people to Trakt.

I’ve said enough.

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What happened to Trakt… For real… What is happening here? I’m just so confused by it all! First it was the whole makeover redesign of Trakt. Then putting the old look behind a VIP Paywall… Then changing the VIP price to an absurd amount of money… and the lack of communication… And now this! What is going to come next? This is only pushing people away from the site. My boyfriend is a free user and he has 2 list and has more than 100 things on it… Now he can’t add anything anymore lol! How stupid is that? You give people a feature and after all these years you now take it away and put it behind a paywall… Absolutely crazy! There are more tracking sites and we are looking for other alternatives to Trakt now. I think this will be my last year as a Trakt VIP after 12 years because this isn’t the kind of Trakt I would like to support.

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Definitely. I used imdb for the longest time then wanted something abit less controlled when it comes to importing and exporting, I moved to letterboxd because it seemed exactly what I needed, I only then used Trakt because of Kodi integrations, but after this it just takes a step back and made me thing you’re definitely not getting any more money from me with the free alternatives out there too.

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Thank you for mentioning SIMKL I never heard of it before but just signed up. Looks good so far! Was also glad to see I could import my entire Trakt account to it.

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no one wants politics brought up in here

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some idiot user has been going around flagging posts that they don’t agree with and we don’t now who it is. it’s not just you. the trakt mods will go back and undo the flagging in a bit.

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You can get a pretty good idea of who it is if they’re newly flagging something like in this case, by visiting this URL: Trakt Forums

Anyway, as per the overwhelming sentiment. I loved trakt, was going to buy VIP because I was using the site daily. Even at $60 USD. Which is like $120 in my local currency. Still was going to buy it. But when I saw this post I knew management, or just you Justin, don’t have the right kind of mindset to care for your users anymore. Maybe you know what you need a lot better than all the users you’re driving away, and if so, that’s fine! It’s your company after all. We’re just the users that thought this was a site that respected us and were clearly wrong. I mean just the way you titled this post says a lot. “More features for all!” … all while burying the massive limitations you’re introducing near the end of the list. Sad. Beautiful site and an extremely easy to get used to UI, lots of effort clearly went into that. Just a shame you’re driving the users away so there’ll eventually be nobody but the diehard grandfathered in VIPs to enjoy it.

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