I’ve noticed that syncing new data from TMDB isn’t working

Discussions General
1

I’ve noticed that syncing new data from TMDB isn’t working. It was created a few days ago and still hasn’t appeared, and even trying to import it manually doesn’t work.

Is anyone else experiencing the same issue?

2

Hi, thanks for reaching out!
What is the show or movie you are trying to import?

3

I have these as examples:

4

Hi,
We have introduced a new check before importing pages from TMDB. To avoid importing duplicates or spam pages, TV shows need to have either the TVDB ID or the IMDB ID added at TMDB. I’ve checked those 3 shows you listed and added the TVDB ID on Phoenix’s Melody and Rack ‘n’ Roll Delivery. The other one seems to not exist on either of the other databases, so it will have to be created in one of them first. If you can’t do that, I’ll do it tomorrow.

As for the other 2, they should import normally in a few hours.

5

Got it. How can I manually add the TVDB or IMDb ID on TMDB so I can do it correctly myself next time?

6

Hi,
Just go to the section to edit a page at TMDB and add the IDs here:

image
image1419×623 45.3 KB

You can find the TVDB ID on the page of the show here:

image
image1589×492 30.4 KB

And the IMDB ID will be the one starting with “tt” in the link of the page. For example: https://www.imdb.com/pt/title/tt39049192/

7

Thank you for instructing me on how it works now.

8

All 3 pages have been imported now.
You can find them here:
Gao Leng Shi Zi De Zhang Xin Chong - Trakt
Phoenix’s Melody - Trakt
Rack ‘n’ Roll Delivery - Trakt

9

Hello, I have a question. Are there any additional requirements for synchronizing data from TMDB to Trakt.tv?

As mentioned above, only an ID from IMDB or TVDB is needed for automatic synchronization. However, the TVDB ID exists and is valid on the external ID page of Supreme Sword God, ​​but it hasn’t been synchronized to Trakt.tv (Supreme Sword God). Could you explain the specific reason for this? I want to avoid this error.

10

Hi,
Can you please explain what is not updating in that page?
It seems that page was refreshed yesterday and I just tried to refresh the data today.
It has the correct IDs at TMDB and on our end, so it should be refreshing.

11

I’m very sorry, it was my oversight. Because I was using the third-party application Showly, I forgot to check if the data on Trakt.tv had been synchronized. However, I just checked and it’s working normally now. Also, I’ve roughly learned about the data synchronization mechanism on TMDB, so I should know how to handle this next time.