I’m not affiliated with Trakt (other than being a VIP user like yourself), but you’ll likely get faster help by creating a support ticket by contacting @support here, or by sending an email directly to support@trakt.tv.
Also, if you are having issues with those third party apps (you mentioned radar and sonarr) then you’ll need to contact those apps support systems.
It’s the weekend (Sunday to be specific) so most likely will not get any official response until a full working day starts. This is a business just like any other, and I know the UK isn’t any different than the US…so give them enough time. There might be some part time moderators on these forums that can try to help, but most people don’t work on the weekends.
thanks for the info. wasnt sure how they worked.as i been on the site for at least 5 years and aprt from the issue a little while ago that affected everybody i havent had any problems