This is pretty laughable. We are three months on from the price hike, when you promised to embed new features, but nothing on the roadmap is moving and Trakt is unwilling to commit publicly to any expected timeframes or priorities. You basically said âRenew VIP at a double (or more) price and we promise to put these things in and show you value for money that justifies itâ. You have obviously not learned from your failings on communication, innovation and transparency.
Not sure we promised anything like that. The price increase was first to cover our infrastructure (servers) costs. Then to cover the team and thus our product development costs.
Thatâs just not true.
You have insights on the priorities in the public roadmap. Expected timeframe can be inferred from the priorities. You donât have all the information like our internal strategy or the telemetry data we have but you can make your assumptions.
This is not basically what we said, it is your interpretation and maybe a shortcut of what we said.
Sorry you feel that way.
In the context of my reply: we are not redefining anything, I merely wanted to make sure we had a common understanding of what a roadmap is.
Date-less roadmaps is a thing. Iâm choosing to use the tools I have at my disposal and use them to their fullest potential.
You should be able to have an idea of the when based on the roadmap and our release notes/cadence.
Why not as a Product Manager? Or as someone who is trying to make Trakt better?
And Iâm hearing it and answering the best I can with what I have right now. I value your feedback on the features (I want more) and I value your feedback one what can be improved, your frustrations. Iâm just not going to say âyesâ to everything (sometimes itâs even not my call) but I try to always say why (yes or no).
When you announce new features without any timeframe, it feels meaningless. Itâs like me saying, âOne day I want to learn the pianoâ sure, it might happen this month, next year, or maybe never. Without clear goals or deadlines, a roadmap loses its purpose.
Right now, it looks less like a plan and more like something created just to justify the price hike. Three months have passed whatâs actually changed? What concrete progress has been made in that time?
To make matters worse, I see that people who canceled their VIP subscriptions are now being offered a discounted renewal at the old price. Meanwhile the people that didnât cancel because the lack of communication from your side pay the full price. WeirdâŚ
This whole situation has caused significant damage. Promises have been made and are broken. I havenât seen Justin respond on those even once. The most frustrating thing in all of this is the lack of accountability.
It is literally one of the bullet points in the original announcement.
Ok, the roadmap was not explicitly linked to the increase but @mariusâ response and the launch of this thread at that time very much inferred that new (particularly user-demanded) features would be part of showing the value proposition and rebuilding trust.
Again, itâs literally right there. @Ohifriend said the status of roadmap items was âunchangedâ. If heâs wrong, take it up with him. This is just another good example of why better communication and more transparency is needed here. We are getting confusing, mixed messages.
how unnecessarily patronising. So much for âbeing thoughtful with responsesâ.
I mentioned that the items requested hadnât changed priority and the rest were as is because the ones in progress are still in progress. I also mentioned Kevin would update if necessary as heâs been out of office, and since then a couple of items have been moved, such as âMark as watched at unknown dateâ into Up Next, which is a highly requested feature.
At the same time thereâs been a lot of things happening across all our clients. You can see more obvious release notes on iOS and tvOS as theyâre more stable releases. Android is in more foundational stages (TV and Mobile iteration) so we donât have release notes until beta/production builds, and https://trakt.tv gets release notes periodically after enough changes because it happens more frequently. Same with https://app.trakt.tv which has changes you can publicly see on GitHub but is still rapidly changing so youâd have release notes every day which is not viable right now, and other announcements are in the forums too.
Just because you havenât read changes doesnât mean they havenât happened. The current roadmap is a guide just as it is for any other product roadmap, and some offer dates and donât deliver on time anyway. We do what we can based on requests + priorities.
The one thing that seems constant is that everyone expects their exact suggestion should just happen (eg. price, roadmap definition, priorities, transparency) but weâve been clear that what we have right now is what we have. As others have suggested, they might not be happy with the current offering but they can check back in the future and reevaluate, just as Trakt will reevaluate if necessary. At some point we have to agree to disagree otherwise we rehash the same thing over and over.
Just so yâall know⌠there has been at least 1 change.
Mark as Watched⌠without a date has moved twice now.
- Not my biggest concern, cause I like having the date/time as a possible TS if I ever need an alibi. (Doubtful⌠but you never know.)
It has moved from Nice to Have, to Under Consideration, to In Production.
Itâs not the biggest change but it is a change.
If itâs included when these changes happen, maybe that may help people know that something is going on.
- Not going to work for everyone though.
Does the Now Streaming section mean something is flagged as complete
I am mostly interested in the Streaming Scrobbler, which is now in the Now Streaming section
This still has a major issue with it where items need to be streaming in the US for it to work fully
If my assumption on the Now Streaming section is correct, why is this item in it when it is not fully complete?
Need VIP if you want more than 100 titles in your watchlist? That should at least be unlimited.
Fantastic - this was a suggestion I and many others made. It would be good to know what âpost-productionâ means in terms of rollout, and if this is a VIP-only offering.
So where on this roadmap was the new behaviour of the Up Next sections (mobile) placed? Just curious, trying to track and trace in retrospect the development that has caused a new outrage in another thread.
Looks like itâs in âpost production - up nextâ.
Most of the up next issues/complaints are watchlist or sorting related. âA smarter way to sortâ?
What happened to the anticipated tab on the road map?
It kept disappearing and showing up disappearing and showing up now itâs just gone
We are currently doing a major pass on our roadmap to make sure it reflects the most important work happening right now. As part of that cleanup, a few sections were temporarily removed so we can refocus and reorganize things properly. No feedback was lost or forgotten.
the full(er) roadmap will be back soon, clearer and more useful than before.
Thanks for your patience and your feedback!
Is the release note removed and not updated anymore now ?
If you want to keep track of what has changed I would suggest looking at the Product Updates section of the forum.
You can also find release notes for our apps in Trakt > Release Notes and Trakt > Beta Release Notes. New features are also announced in Announcements.
Let me know if you are still having trouble finding what you are looking for.
Interesting to read through all of this. Also interested to see the updates to the board over the next days/weeks. I donât know if that is possible with this feedback board technology, but adding a banner on top with a condensed statement explaining that philosophy of closed feedback and discussion in the forums would also help users understand that better without having to go through this entire post.
I understand that you prefer a feedback system where people are not influenced by the comments of others. I still find it a bit disappointing that I cannot discuss feedback with others directly under the idea, but since there actually seems to be no perfect all-in-one solution, I understand that we still have both Trakt > Feature Requests AND the Feedback Board. That might already be happening, but one major thing to improve then is to offer a better environment for discussion regarding feedback, even if it cannot happen on the board directly. One such improvement would be some sort of link between items on the board and in the forums.
A bigger issue for me, however, is that right now, you can only capture community sentiment or importance towards an idea that youâve âapprovedâ to show up on the Board. Not regarding ideas that donât show up there. And since only ideas in production show up, you cannot really measure sentiment and importance towards ideas youâve not yet decided on unless many people suggest that independently.
Should I also send all of the feedback Iâve previously left in Trakt > Feature Requests on the new Feedback Board, or would that be unnecessary and counterproductive?
@kcador Will those improvements only cover adding new items to the roadmap or also unify/enhance the entire feedback process? While I sort of understand the need for it, we do have three feedback channels now: the feedback board, Trakt > Feature Requests and GitHub directly.