Then you really need to put the brakes on all these changes and fix how things end up in the physical Custom Library. Itās completely busted:
No I donāt get more lists even as a free users. Im going from 10 list limit to 5.
Iāve been vip for almost as long as Iāve been on Trakt but this new direction has alienated me and lots of other users and I donāt feel comfortable giving a dime any longer.
This is a joke. EVERY item in my Library be it Plex or Custom is a digital file on my Plex Server, yet this is what I see:
How many more bytes of storage does it use if itās a digital file or classified as a physical item in a database? This issue only exists because yāallās Plex Sync is inept. Youāve relied on a BETA software that had issues that were ignored for months to be the deciding factor. If you want to set a limit, set it as a combined limit of 101,000.
FWIW about the vast majority of those 15,800 items are individual episodes like The Flintstones digital rips I made from my BluRay discs, and numerous other tv series where YOUR import method and metadata decided to add the tag BluRay and media_type=1 to it.
Plus I have a suspicion that everything synced using the WebHook has ended up in the Offline library.
@kcador Have you checked with your legal team about introducing these limits for existing VIP customers, particularly regarding the EU Digital Contract Directive, Article 18 (āModification of the digital content or digital service")? Iām not a lawyer, so could be misinterpreting things, but removing a feature that is advertised to customers before purchasing VIP (Upgrade to Trakt VIP! - Trakt still advertises āUnlimited Listsā, āUnlimited Notesā, and āUnlimited Library Itemsā amongst others) could be argued to be a major change in the digital service, and you would need to make sure that any changes that negatively impact users still respect consumer rights with respect to providing agreed services and contract cancellation
the limits havenāt been implemented yet so this could be seen as notice of changes
I think it would make sense for the ratings limit to match the watch history limit.
For the past few years, Iāve rated every single thing Iāve watched - every tv episode, season, show, movie. Itās at the core of how I track what I watch and enjoy. People should really be able to rate everything theyāve seen without worry about limits.
Is this company genuinely trying to run itself to the ground? How is it even possible for you to release an āupdateā that fucks over your paying users 20 times in a row.
Iām having a real trouble understanding your logic here. You are a movie TRACKING website. If I give you money, why in the fuck is there a 1k limit on collection tracking? thatās like 5 long running shows. This is just baffling. I didnāt cancel my subscription when you raised the price, I seriously wanted to when you forced that shit ass fucking useless Lite version of the website on us, but then you still kept the old one so Iām just stuck waiting until you pull the plug on that, but this is the most ridiculous bullshit you came up with.. yet. Iām sure you will be able to somehow top yourself.
All theyāre thinking is.. this only messes with 1% of their users. And those users and their data are using too much of the resources. So we can ostracize them. They donāt care. And they wonāt care or change their minds. Nothing theyāre doing is illegal. Itās just wrong.
So, Iām a little confused .. I currently use the TV app on Mac to organise my digital video files. These files are then stored on my NAS and I use Infuse to watch them, mostly on Apple TVs around my house, and I have linked Infuse with Trakt to enable automatic tracking of what I watch. Given that I sometimes, when away from home, also want to watch something on my NAS I have also installed plex onto my NAS. This has then enabled me to automate the addition of any new media to my trakt library via the plex web hook. Sometimes this web hook has a hiccup, and so I come onto the v2 website calendar page to confirm an item to be added to my library. All good so far and has been working well for me. Iām happy.
Then a few days ago, I suddenly find I have to add a format and resolution when adding something listed on the calendar. This is a pain point, This has gone from a one click operation to a 6 click per item. This is not information thatās useful to me as all my files are digital and 1080p and really doesnāt make a difference to me. On coming to the forum I find that this seems the way forward, but I ask for a way this could be defaulted to all my files. Iām happy to wait, itās not affecting me at the moment too much. However, while here I also read that the āunlimitedā part of my VIP membership is also soon to change and become limited. No problem I think, while I have a fairly large sized library I canāt believe Iām big enough to hit any arbitrary limits.
Iāve discovered that I can only see these limits on V3 of the website. I never use V3, I much prefer V2 as it has more usability and a nicer layout, but I pop along to see these limits and this is what Iāve found ..
Err .. Why is my digital library showing as 0? All my files are digital!? If itās decided that a library like mine is āofflineā why is the limit so low?
If itās a case that I need to classify my library as digital, please give me an easy way to make it so that itās digital and always digital!?
Thanks for listening.
So where do we find these new statistics?
I would like to know as wellā¦ But then again I havenāt even figure out how to get to settings in V3 
Before any of this is āenforcedā ā¦ I have a serious concern with what Trakt is treating as ādigitalā library vs. āphysicalā.
My entire library is digital. The metadata, besides anything I manually marked on the website, says ādigitalā. Yet, the site shows I have zero items in my digital collection, and all of my digital items are considered āphysicalā, putting me orders of magnitude beyond the 1,000 physical limit even though zero items in my library are physical.
I have an app in my media stack that adds and removes items from my library, through Traktās API. That marks the items as ādigitalā, but Trakt still considers them āphysicalā.
When I first set up Trakt and Plex scrobbling, I found the web hook did a very bad job of updating library items (this is, as I understand, a longstanding issue, and just related to Plex not providing the right information in all circumstances). That still seems to be the case.
Iāve recently tried setting up Plex sync. Running a full sync changed nothing ā¦. except I now seem to have a few items in my library now with an āadded onā date in 2098ā¦. Trakt still considers my entire library as āphysicalā. Despite the page saying it syncs every hour, the last sync was 11 hours ago, and items have been added to my library during that time that donāt show in Trakt.
Mea culpa, on this point .. in the time I wrote this comment, a sync did run and picked up the new items added to my library; and those items do show as digital. But from the sync history, when it says one sync ran at 8:00am and the next ran at 7:19pm, ā¦ was there no attempt to snyc during those times? And ā¦.. how am I supposed to tell Trakt that the rest of my digital library is, in fact, digital?
Edit: Honest add-on, here. Why does Trakt even care about the distinction between digital and physical libraries? It seems weirdly arbitrary. User case here, in terms of what I want from Trakt, I donāt care one iota about any of the extra metadata Trakt stores about library items. āCan I watch this right nowā or āCan I not watch this right nowā is all I care about. The whole distinction between physical and digital libraries seems like a weird ideological decision that really shouldnāt really have anything to do with a media tracking website.
Edit 2: Real-time additions/deletions through the API has worked great for me, but if they donāt count as ādigitalā library entries vs. āphysicalā, itās going to be a nightmare. Webhooks donāt work for library updates most of the time. Plex sync maybe works some of the time, but only .. at best .. once an hour. This is not ideal.
Thank you. I appreciate that we might get a limit increase on ratings. I didnāt rate by episode early on but I do now, and I would hate to have to stop at this point. Would you just change that limit unilaterally? Or would we have to request an increase based on our usage? Maybe just a benefit of being VIP if you donāt want to offer the ratings increase for all?
Same here. Hopefully someone from Trakt will advise.
So as a free user who has 10 lists because I was given extra lists due to how long Iāve been using the service, are these lists going to be ripped away from me and I will now be stuck with a pathetic 5 lists?
For some reason, under VIP.
Thks for clarifying
Just canceled. I am going to have to find something else at least bearable.
Trakt may have always been the best option for me and my needs, but these new limitations are just a step too far. Am I supposed to just wait around when I know Iām going to hit those limits?
Hi, these limits are bad, i just renew my VIP yesterday, is it possible to have a refund ?
Thx for helping