2 yearly subscriptions by accident

Discussions General
1

Hello,

after not being VIP anymore, I recently paid for another year, only to realize that I got automatically charged for an already existing yearly subscription a few hours later. I’ve just canceled the 2nd auto subscription. Could you please refund the second payment?

Thanks in advance.

2

for quicker resolution open a ticket at https://support.trakt.tv/

1 Like
3

Thanks for the link. I did open a ticket, but got no reaction so far.

4

just be patient, don’t worry this is a very legit site. You will get the refund.

5

Yes, we’ll get to it and refund the duplicate charge. We have a very large support queue right now so our responses are delayed. Thanks for your patience and for your support!

2 Likes
6

Thank you.

7

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