Suscription was canceled instead of renewed

Hi, The subscription didn’t renew automatically; it was supposed to renew for 30, but when I went to the website, it says it’s canceled, and now it won’t let me renew it for 30 even though it was still within the valid period.

I’d email them at support@trakt.tv for help :slight_smile:

Thanks! I’ll try that

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Whatever debit or credit card you used the last time for your subscription, it will remain on file. So when it’s time to renew, it will automatically use the last card used.
I been doing this Trakt.tv renewal process successfully for the last 6 years. I hope this helps.

I think their point is that they should still be able to renew for $30 since the price rise change doesn’t come into effect until the 12th, but it’s now only giving the option to pay $60

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I’m pretty sure the VIP discount was eliminated the moment it was announced and they’re just accepting support requests to “fix” it until the mentioned date, hoping that no one would notice.

Did you get sorted @Emision?

Still no answer from support

That’s a shame. Maybe tagging @support for you will work :slight_smile:

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Solved! Thanks for you answers and your help!

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