Good morning, what happens is that a friend has had a problem with you with the rewards the month he earns free months, and he told me that his account is suspended, and what happens is that he has been charged for 1 month, but he does not have the VIP, and he says that his account is suspended, and he would like to pay per month for the service, just in case you can contact him.
Please, ask your friend to send an e-mail to support@trakt.tv
There is the best place for us to know how to help them and it is better if they contact us directly.