I opened up a ticket a week ago on the customer support website about my locked account and its been showing processing ever since I opened it. Being a paid VIP customer since Feb 2019 I would hope to be able to get quicker support. Is there something going on with support tickets? The ticket # is 20570.
Thanks
Is this your account? https://trakt.tv/users/dwilliamhouston
@justin I am getting a 504 error when I try to load the profile.
That’s usually because an application went rogue and sent absurd amount of plays/dupe data. Then the profile won’t be viewable by others either.
@topic starter did you sent an email to support@trakt.tv ?
Your ticket is in the locked accounts queue. It should be addressed shortly.
Thank you and sorry for raising in this forum but was getting frustrated that ticket seemed stuck.