Current limit page gone & where this service is going

Trakt Questions & Help
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1

So for me and I guess every free user the current limit page is gone, which I could find on the “Upgrade to VIP” page…interestingly the last topic of the VIP-Benefits summary states the following:

"Better Support: Forum & Feedback

Get priority access to our support forums and have your feedback heard directly by the team."

That’s a slap in the face for every loyal user of this service and frankly shows me that we free users do not matter anymore!

I guess that’s it then and I really wonder if this strategy will safe your project at all!?

With very sad greetings from a very longtime user…

@kcador

2

99% of the support you’ll receive here is from other users. That goes for paying customers too. So don’t feel ignored,

3

That’s unfortunate, but I have 2 other open questions which definitely only can be answered by the Trakt Staff, but is there another way for me as a free user to contact them at all?

Thanks for you’re kind words anyway!

4

you can send an email directly to them at support@trakt.tv

5

Depending on what the issue is, your best bet is to either tag support in here, email them or raise an issue on their GitHub.

Although this being Easter weekend I wouldn’t count on hearing anything until next week sometime.