I just subscribed to VIP so I can finally sync data but it seems it still does not work. I clicked the “REFRESH DATA” button on the left for M.A.S.K. - Trakt.tv but it still does not reflect the correct episodes. Data is correct on both TVDB and TMDB. What am I doing wrong? How long does it take for refresh to complete?
As Justin has mentioned elsewhere…
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The main thing is changes on TMDB and TVDB aren’t instant. It usually takes up to 8 hours for the data to be updated so an immediate refresh on Trakt won’t necessarily grab the updated info.
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Hope this helps!
Please email support@trakt.tv with all the details and what is incorrect. Thanks.
Thanks! Emailed yesterday and got the auto-reply saying it was queued. Anyone have the timing of when tickets get actioned?