Thanks for the kind words. Yeah I understand it’s frustrating and to a degree I can’t say you’re wrong and users should call out seemingly dodgy practices (not just here but in general).
All I’m saying is, as I can’t myself revert any changes, and am just trying to provide steps to work around.
As I suggested somewhere above, there’s various work arounds to temporarily clean up the data while you rebuild, and the Trakt community is usually happy to help find a solution to your use case. But throwing out personal attacks at staff (or others) doesn’t really help your case.
All I can say is thank you to everyone who has been constructive in some way.
@Ohifriend, I really appreciate you taking the time to reply and also to attempt to explain some things from your perspective. The fact that none of the other Trakt team members have really made any effort to do so (unless I’ve missed it?), has actually really pi$$ed me off and made me even more determined to find another solution. If Trakt management are this intractable (pun intended ) and/or unwilling to communicate with long-time users - I’ve been using Trakt for nearly 13 years since 2012 - then I simply don’t want to support the business. To be treated with contempt as a customer (intended or not) crosses a big red line in the sand for me.
Yeah I get it. I think most, if not all, of the team are at least aware of the concerns but also we can’t all spend our day replying to every single message. Imagine even for anyone being given personal attacks based on something that was probably prepared by not just them - do you think that incentivises them, or others to reply? I’d say not really. But yes, showing a general dislike for the changes or how it’s worded is all fair play.
Please just pass on that at the very least, Trakt users really need to be emailed about significant changes.
Many Trakt users never even visit the website or use the app etc because we’ve never needed to i.e. we only use the barebones syncing etc and nothing else. So for Trakt management to only post about these massive changes on the website has hit a lot of users hard because they (including me) only found out about the changes after the fact when there was nothing we could do. This is extremely poor communication and in reading some posts here, it seems like poor communication has been the default modus operandi for some time with Trakt. This has to improve.
The defence is the response was pretty clear that the changes are made and you can choose to adapt, not that you’re forced to leave. And many suggestions have been made by others on workaround or solutions. Obviously people have continued to respond after personal attacks but it was an example. We have other things to work on to continue building Trakt, and can’t sit around and wait for people to change their minds.
I don’t think I ever told anyone to go someplace else, if you’re referring that to me.
Also remember that the value is your own perception - obviously many people see the value in Trakt or it wouldn’t exist, for those people nor any free users.
I mean, the value hasn’t changed for existing VIP users, so I’m not sure what you’re getting at. By choose to adapt I mean if you’ve gone over the limit based on the introduced free limits, you can do a clean up or not, or look for another workaround depending on your use case. You can still track what you’re watching.
We’re going to continue working on the things we’re working on and monitor the changes, not revert something because something mean was said by a few users. Some people took the time to contact support or make threads and get support from the community on what they could do differently. We can’t help if not everyone wants to do that.
I appreciate your passion but if you didn’t see value at $30 then there’s not much more I can say, clearly. I don’t see why we would reduce the price lower than it was previously.
As I already said, and you’ve pointed out, any damage done is on us and we’ll monitor.
It hasn’t? So those VIP users that get their recommendations from users’ comments, users’ lists, users’ recommendations aren’t losing value when there’s a non-zero exodus of said users producing that content?
Even moreso, limiting lists, will impact future list creations and editions and probably more importantly current ones. There have been numerous VIP users in this very thread trying to get you to see this exact point. But alas, clearly it falls on deaf ears.
You don’t have to say anything, I just wanted to reinforce the fact that the value for VIP users (that consume user made content on the site) will presumably (I imagine definitely) suffer at these changes. Totally fine if you disagree, but just needed to make my opinion clear there. Sorry if it come across as a little too hostile.
As a shout from beside the ring, you’re fine, but we suggested we want to look into incentivising/rewarding free users who manage popular lists and other useful content creation, etc. We do understand that’s important.
It seems to me that introducing mid-level tier pricing would keep a lot of users who would otherwise leave, and Trakt would still earn more money than it was previously because those users were paying nothing.
instead of 30/60/120/whatever $/years, why not bring in-app purchases to unlock “single” features beyond the basic “free” ones?
like:
500 items per lists → 2$
1000 items per lists → 5$
filters → 2$
Plex scrobbler → 10$
etc etc
so every different Trakt users could “build” its own experience tailored to their own needs.
users are happy, Trakt get paid.
many apps do stuff like that.
would be not sustainable for Trakt?
wouldn’t more user pay for what they need instead of “stay free, pay (a lot of money) every year or leave”?
About 500 comments in 2 weeks, almost all of them totally critical, from both free and VIP users…there is a generalized and overt dissatisfaction among your users, and not a single response from Trakt.
Lately, in addition to so many questionable choices, I notice poor communication. And this perhaps worries me about the future of Trakt even more than the latest choices.
I never used Letterboxd because I felt it was too commercial, on the contrary for the last 10 years I used Trakt because I felt it was more “homely,” a place for enthusiasts made by enthusiasts, with direct contact between developers and users.
Lately I feel I have gone from being a user to be listened to, to being a customer to be charged
You’ve been making perfect sense to me. Also, my Trakt value hasn’t been diminished in the slightest. The truth is nothing you say is going to satisfy people here. The only solution they’re gonna accept is lowering the price. Saying that y’all are going to look into regional pricing isn’t satisfying them. Hell some of these people want Trakt to sell them if it means getting Trakt for free. Some are asking for ads. We are living in crazy times, Tyson. But I appreciate you and the team. I can see the work y’all are putting in. Do I think y’all are doing things perfectly? Absolutely not. I think Trakt Lite is weird and waste of resources. Not doing 2FA and/or passkeys is also a weird choice. But I do see y’all trying and I appreciate that!
) and/or unwilling to communicate with long-time users - I’ve been using Trakt for nearly 13 years since 2012 - then I simply don’t want to support the business. To be treated with contempt as a customer (intended or not) crosses a big red line in the sand for me.