I paid for VIP but still saying to upgrade

Trakt Questions & Help
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1

Short description of the issue

  • Paid for VIP and app shows i didn’t

Detailed description with additional context about the workflow

Screenshots and other visual aids

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2

did you subscribe on the website or through the app. the website should’ve updated right away but if it was through the app and google play then there might be a delay or some other disconnect. try signing out and back in as well, otherwise @support might be able to help see more

3

I didn’t do it though either. It was automatically done cause i signed up for it last year.

4

then how did you sign up initially since that would still apply to my questions

5

Definitely not google play.. I can’t remember if it was the website or app that i signed up.
Thanks jenn

6

go to https://trakt.tv/vip/manage to see what it says for your account. it might not have renewed if the card was expired or maybe using paypal and failed.

7

It’s on my credit card as a charge so it did go through

8

you might have two accounts then. someone from support will be able to help, it might be a few days since it’s the weekend already in half the world