Login issues are related to the website instability that is going on right now, since it uses single sign on through your Trakt account and the Trakt website. SSL should be up and running soon they said, I didn’t think it would take this long for them to enable.
There is a public community area, we’re just in the process of setting that up still and porting over the public ideas from UserVoice.
SSL should be fully working at https://support.trakt.tv for a few days now, sorry for the extreme delay. I thought it would happen a lot faster.
I added a quick widget to the VIP forums for adding a help ticket. We’re trying this out to see if it’s useful.
The front end portal has forums, but they require a login to see them right now. We’re looking into making them visible by default. I’m planning to import those front end forum ideas soon, just still testing it out to make sure as much data is carried over as I can.
is this still happening…? just thought I’d ask once in a while. certain things have been fixed on the page so it’s more useable now but if the forum sections are any indication then it’s a strange direction for the ideas (main categories are only “lists”, “calendar”, “search” & “other”)? → Trakt Forums (in addition to every post needing mod approval…)
Yes, the data import is still planned. It has just been bump down the priority list unfortunately as other more pressing things have come up. The forum categories aren’t necessarily final yet.
Every post doesn’t require approval. Currently only posts with external links get sent for moderation, as spam protection, but I may turn this off as it isn’t an issue now, and potentially turn it back on if we do get issues. I’m cautious, as we’ve had spamming issues with comments on Trakt.tv before.
I’m totally open on feedback for organizing the forums. Most of our blog posts ask for feedback and how the features are being used, but don’t provide a link or specific place to share.
My thinking was that if you’re coming to the forum to look for feature requests, it would be helpful if they are all together. And if you’re new and want to see how other users are using the features, it would be helpful if all the tricks and tips were together.
But I also see how it’s clunky.
On the old forum it could be hard to find all the feature requests related to lists for example so they might’ve been duplicated, so I was trying to make it easier.
With the little data that has been added, as none of the old forum posts have been imported yet, the forum organization definitely looks tedious.
Alright, thanks. I was just checking in on Trakt Forums where it didn’t sound as assertive but I noticed there is a more clear message in Trakt Forums.
Ok, that’s good to hear. My only two posts on there were indeed including links so it left a bad impression on me since they were intended to help the users and what else got stuck in moderation queue was unbeknownst to me.
My suggestion would be whitelist certain URLs (if that is possible) and give a pointer towards the reasoning in the info message but I can also see how that is already close to having the filter pretty much circumvented by (human) bad actors.
I looked at Freshdesk a bit before posting and got the impression that the “Forums” section was different from the actual planned “idea/request” area but looks like I was mistaken.
I agree that there should be some general grouping done but just by looking at the data that is going to be imported I’d assume that most of it wouldn’t fit any of the named categories (just the top ideas alone I’d say). Meanwhile there is an entire section dedicated to the search which I’d assume is rather niché (except for non-VIPs asking for more filters probably)? Something akin to the “website” category from before is imho a good place to start as ideally not too many ideas would end up in “others”.
Btw: I’m used to always clicking on the logo on top to get back to the “index” of the site I’m on but on support it redirects to the main website. Imho the backlink to trakt should be placed somewhere else.
It always worked before, but as of recently (I just noticed today…) I have to toggle off that “prevent cross-site tracking” again 
Anything changed recently that could’ve caused it?
discourse emailed me another thread relating to support (Closed support tickets haven't resolved the issue) which reminded me of this. still not much done with the new support page - none of the old ideas imported, everything bulk closed (even unresolved topics (eg. https://support.trakt.tv/support/tickets/7909)), same limited categories, schizo threads on the frontpage (https://i.imgur.com/WzTHQyp.png). is this really the best we can get?
Still planned, but unfortunately very low on the priority list.
