Is Trakt still being worked on?

Trakt Questions & Help
1

1.5 months ago I reported an issue with the Discover page. It is broken. The “Top TV Shows Last Week” and “Top Movies Last Week” sections have both been wrong for the past two or more months.

Two months.

1.5 months ago I was told in my support thread that “it should be fixed soon”. My last three messages over the past month have been ignored.

This is a feature that I used to depend on heavily to find inspiration for what to watch in a week, but now I have to use the normal Shows and Movies parts of the site instead.

If the database query to power the discover page doesn’t work anymore, why can’t it be changed to use the same database query that powers the normal Movies and Shows sections?

So, I ask, is Trakt still being developed or actively worked on by engineers? If so, why does it take 2+ months for a bug fix that could be as simple as switching the database query or API request to re-use what another page uses?

What is my VIP money being spent on if the features I use are broken and aren’t being fixed? Why should I continue to pay money after price increases if bugs aren’t being fixed for multiple months?

Thanks.

5 Likes
3

This is now fixed and was my fault for letting the support ticket fall through the cracks.

1 Like
4

How do you contact support? I cant access my account and emailing support directly as was suggested on Reddit was returned as undeliverable. I have a paid subscription on an account that has been active for years but all of a sudden when I log in, all my data is gon and it thinks I created my account 3 days ago

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5

support@trakt.tv

7

I have sent several emails, and all of them are returned as undeliverable. I am using the direct link provided in the app.

3 Likes
9

Hey there! We’ve received at least one of your messages and I’ve replied. Are you still having any issues?