I know you guys are rightfully focused on fixing the database right now, but painting an accurate picture on what is happening is important. This is not a scheduled maintenance.
You tweeted you would do this last night. It’s 16 hours later and no change.
There’s a link to twitter.
If you care about an error page…. 
Yes… there’s a link to Twitter that directly contradicts what is said on the error page. In a tweet that’s not even pinned. The latest tweet linking to their status page which also contradicts the error page. And a reply, which I linked, that said they would change it what is it now over 24 hours ago.
Yeah you’re right no problem here. There’s a link to Twitter!
If you care about an error page….
Uh, yes. I indeed care whether or not an error page tells the truth about the error.
Over 60 hours. You pinned the Tweet at least.
On Reddit this was said
On Twitter now too. Nice to see you care about this forum.
Gonna echo the reply on Twitter here,
It has been 4 days since the last connection. That’s infrequent? I have never heard of any server, let alone an enterprise one that you’re likely using, that makes it harder to connect if you haven’t connected to it frequently. Why are you using such a terrible server?
The very least you could do is make it clear in your pinned tweet and status page that the error page is wrong and has been wrong since the beginning. You actually should’ve done this already.
Restoring the data takes priority. The maintenance page is a single server, serving a single HTML page, not connected to Trakt database in anyway, and certainly isn’t an enterprise level server.
Restoring the data takes priority
This was the first thing I said. Yes, I agree. But again painting an accurate picture on what is happening is important.
You can have multiple priorities days later, no?
The maintenance page is a single server, serving a single HTML page, not connected to Trakt database in anyway, and certainly isn’t an enterprise level server.
This clarifies nothing except it’s not enterprise. Why does any of this mean it is harder to connect if you haven’t connected to it frequently, why you are using such a server, and how were you able to connect to it days ago and not since?
And can’t a single server and a single HTML page simply be replaced?
Why do you keep bugging them about a stupid maintenance page. It’s not like you plan have that page because you expect this scenario to happen. You have that page because you sometimes have planned maintenance.
Luckily Trakt/Justin does get his priorities straight though (database > maintenance page)
Why do you keep bugging them about a stupid maintenance page.
I already answered this question in detail. I think it’s important and Justin gave a response that makes no sense to me.
I don’t have to justify myself to you.
It’s not like you plan have that page because you expect this scenario to happen. You have that page because you sometimes have planned maintenance.
Thanks for illustrating the problem. The current maintenance wasn’t planned so it shouldn’t be there. “Sometimes” isn’t now.
Luckily Trakt/Justin does get his priorities straight though (database > maintenance page)
As I told Justin, the first thing I said was just this.
I’m sure after all this they’ll make it say; “oh no! We’re having scheduled maintenance (we we might be having database problems 
) look at twitter for the details 
”
Yeah I’m sure too
I think the message is accurate. Depends on the point of view when it was “scheduled”. Maybe just drop the word scheduled to avoid future confusion in the future?
Were you the dude on twitter spamming this for the last week.
No. Scheduled maintenance means planned maintenance.
Were you the dude on twitter spamming this for the last week.
Don’t care to comment on my supposed identity on another platform.
It’s not like they were lying. It was a “not what they’re focused on” thing. It’s weird how upset you were about this here and on Twitter. It’s notable that you’re the only one.
Not being focused on the misleading thing doesn’t absolve you from doing the misleading.
This isn’t weird at all. It’s incredibly basic criticism any company would receive that I followed up on after nothing was done.
And I’m not the only one. But sure it is notable that there’s so few.
