We’re performing some database updates tomorrow, June 25 10am - 12pm PST (17:00 - 19:00 UTC). All Trakt services including the website, apps, and API will be offline during this time. The forums will still be up during this time.
Update: Servers are back online. We expect degraded performance of the database for the next few hours. Thank you for your patience.
We’re starting the database maintenance now and will post updates in this thread.
I thought my internet is not working! Thanks for the updates.
I thought something’s went wrong. I just updated the app to 1.4 then when I opend it, it wasn’t loading any data. So, decided to open the forum to post about it, fortunately for it.
is there any update on when the site will be fully operational?
Everything is back as of 11:30 am PST.
Doesn’t appear to be for me. Just getting the basic headings etc on my Dashboard. I can click on stuff but nothing is loading properly and Search doesn’t load at all.
Try resetting your browser cache.
that worked
If you still have that issue, try resetting your browser cache at Settings(on Trakt) > Advanced > Reset Browser Data
It is failing to download the JavaScript file on the website. Resetting browse cache should have fixed it. Does it work in a private window or other browser?
I will have a website update out later today which will generate an updated JavaScript file which should also fix your browser cache issue.
yes works in private firefox window
Same here. In Chrome fully works only in incognito window. In default browser mode many functions not working and no thumbnails. Clearing cache and cookies not helped. Will wait for resolution.
On Chrome try opening dev tools, then click and hold the reload button > Clear cache and hard reload
The website was recently updated, so that also might cause the JavaScript assets to reload on their own now.
This method not worked. Also in chrome dev mode console I found that array.js was blocked (this was resolved disabling ublock plugin but not helped) and manifest.json got 403.
In incognito mode there is also 403 on manifest.json but everything mostly works.
so figured that i was not logged into anything else in firefox. might as well delete cookies & data and that fixed it.
so it is not only web cache you gotta reset or delete.
I noticed site works if I sign out (no point in this obviously) or if I sign in using incognito window (using this method now). Deleteing cache, deleting cache and hard reload in dev mode, deleting cookies, accepting or rejecting cookies or even using vpn do not influence my situation.
What errors are you getting in the browser console? Not really sure what else to try, one of the JS files is cached incorrectly and preventing the site from working. Since it works in a private browser, that still indicates to me that the cached files are not being reset in the normal browser window.