Price of VIP?

[justin (Justin Nemeth)]

@Parzival

Communication with your (paying) user base is key so it doesn’t come to threads like these or others that recently caused a stir.

I agree and we will improve our communication moving forward.

@Parzival

I for instance didn’t know about the new price weeks after it was already implemented. 99% of the time I’m using the App and am almost never on the website.

Since you are an existing VIP, your plan would remain unchanged and communicating the pricing change wouldn’t have been relevant to you specifically.

@Parzival

Telling ppl to contact customer service and then not responding looks just bad.

@Parzival

Justin being out of office for a week right at the time the new price is hitting VIPs without auto-renewals … Ouch.

I think I’m allowed a vacation time to time We paused support replies until I was back and we formalized the above policies. The pricing went into effect in mid September, not in December when I was out of the office.

@Parzival

Changing the design to a very specific choice of color right before announcing a “partnership” with a company that coincidentally also uses the new colors… questionable?!

This my favorite conspiracy theory

@Parzival

You know a lot of the VIPs here are long term VIPs that not only support Trakt but they actively brought themselves in and shared ideas, tested them, bug tested for free and even paid for your service so it can survive and grow.

We truly appreciate all of our VIPs and I totally agree that Trakt would not be what it is today without all of you. Thank you