Telling your userbase that we should do the work and work out what you guys are doing is your response? Really?
We donât. Thatâs the whole problem here.
Yes we know you are making and we are telling you that is not what we want. Why does the full potential not include any kind of timeframe or transparency with your userbase?
Again, how is this your response? What an utterly unacceptable thing to say.
Going to the release notes shows an update for the site from 3 months ago and the rest are iOS and tvOS updates. So please tell me, how should I have an idea of when updates for things that arenât on there will progress? Why should I even think you even care about the site and not just Apple ports?
Weâre on the Trakt forum discussing the roadmap for Trakt. You are the product manager for Trakt, an employee.
Iâm sorry Iâm not saying this to be harsh, Iâm just being honest.
Your actions say otherwise. How can you say you value our feedback when youâre doubling and tripling down against it? Weâre asking for a more clear timeline of these features and your response is that youâre dead set on the roadmap style that you chose and it can never be changed. On top of that youâre saying the onus is on us, that we can just figure it out and now youâre saying you value our feedback? Youâre not even budging on something as simple as a changelog to show whatâs been moved around!
Also, where is literally anyone else? You sound frustrated in your replies which is completely unsurprising because youâre being hung out to dry. This has been the case since you introduced yourself. Since this whole debacle happened. You say itâs not always your call so whose is it?
It is literally one of the bullet points in the original announcement.
Ok, the roadmap was not explicitly linked to the increase but @mariusâ response and the launch of this thread at that time very much inferred that new (particularly user-demanded) features would be part of showing the value proposition and rebuilding trust.
Again, itâs literally right there. @Ohifriend said the status of roadmap items was âunchangedâ. If heâs wrong, take it up with him. This is just another good example of why better communication and more transparency is needed here. We are getting confusing, mixed messages.
how unnecessarily patronising. So much for âbeing thoughtful with responsesâ.
I mentioned that the items requested hadnât changed priority and the rest were as is because the ones in progress are still in progress. I also mentioned Kevin would update if necessary as heâs been out of office, and since then a couple of items have been moved, such as âMark as watched at unknown dateâ into Up Next, which is a highly requested feature.
At the same time thereâs been a lot of things happening across all our clients. You can see more obvious release notes on iOS and tvOS as theyâre more stable releases. Android is in more foundational stages (TV and Mobile iteration) so we donât have release notes until beta/production builds, and https://trakt.tv gets release notes periodically after enough changes because it happens more frequently. Same with https://app.trakt.tv which has changes you can publicly see on GitHub but is still rapidly changing so youâd have release notes every day which is not viable right now, and other announcements are in the forums too.
Just because you havenât read changes doesnât mean they havenât happened. The current roadmap is a guide just as it is for any other product roadmap, and some offer dates and donât deliver on time anyway. We do what we can based on requests + priorities.
The one thing that seems constant is that everyone expects their exact suggestion should just happen (eg. price, roadmap definition, priorities, transparency) but weâve been clear that what we have right now is what we have. As others have suggested, they might not be happy with the current offering but they can check back in the future and reevaluate, just as Trakt will reevaluate if necessary. At some point we have to agree to disagree otherwise we rehash the same thing over and over.