Hey!
Does anyone know how to recover a subscription I paid through Apple? I already contacted @support, but they replied over 3 days ago, and I still haven’t heard back. The subscription is paid, but it doesn’t show up in the app or on the website. Also, there’s no “restore purchase” option like most apps have.
Any ideas on what I can do?
Hey there! I’ll get back to your ticket as soon as I can. There are a lot of tickets right now.
I have the same issue, sent an email on the 15th of October, not even an acknowledgement 
Hiya I was wondering if anyone could help me I set up the yearly subscription for my VIP membership and the payment was accepted and gone through its now been 3 days and still can’t access it, It keeps asking me to sign up but when I’ve clicked on the subscribe on VIP membership it says the subscription won’t start until after 2026 showing that it’s active but it’s just not on my profile and giving me access, I’ve tried login and out that hasn’t worked I have emailed the support line haven’t heard back so thought to try here see if anyone could help me out
Similar issue for me. Been paying for years and now all of a sudden I’m locked out; it’s saying I don’t have membership. Now can’t access all my VIP features. I also noticed my subscription under iOS has a broken image against it for Trakt.
Please send a dm to support with a screenshot of your receipt from apple (make sure the order id is visible) as well as a screenshot of your account info from the app and we’ll take a look.
Hi, I have this issue too - I have emailed with screenshots. Is there anywhere else I need to send screenshots? I would like my VIP back ASAP
I also have the same issue, and the amount was deducted last month. I subscribed monthly, and it wasn’t like this before
I have a subscription through iTunes VIP account and the amount was withdrawn on October 16.
However, when I log into the app, it shows that I am not a VIP subscriber.
We’re looking into this. In the meantime, send support a dm or email with a screenshot of your receipt from apple (make sure to include the order ID) as well as a screenshot of your account info from the app (in settings). We’ll manually add the time that you’ve paid for.
The email has been sent to support. Thank you for your reply
I followed all your instructions Kristin. Sent you screenshots from Apple website you sent me too ( basically all the same as through iOS that I originally sent. )
Never had problem until this week. And all my Arrs are all messed up bc of limits for free users. And I’m not a free user ……
Insaness! I know it’s not your fault. But daaaaaamn !
Thanks ahead of time for your guys hard work !
Same issue here, just sent a ticket, but hope it will be resolved soon as it seems like a mass issue for iOS users.
i have the same issue
Please open a direct message to @support so can look into this for your specific accounts. It appears Apple had an issue a few weeks ago and didn’t correctly notify us about some payments. We can manually fix your account in support.
