Upcoming VIP Renewal Pricing Changes (2)

@Kristin @Sonply @justin I thought you guys were better than that. Unlisting the entire original thread, really? You should be ashamed of what this place has become.

@kcador you promised that the team would do better. Is that how this should have been approached or handled? By applying straight up censorship and trying to hide the evidence?

Honestly, whatever little trust in this website’s management we had left, it’s now completely gone. No amount of promises or even the hinted at roadmap could remedy this disaster.

What a truly embarrassing situation.

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Just when I thought they couldn’t stoop any lower. The actions of the Trakt staff baffles me every day. What a bunch of cowards and no accountability whatsoever.

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Narrator: “no, it turned out not to be the right way.

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You can close and hide all you want. We will reopen threads :slight_smile: until you come up with proper responses.

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I want my VIP payment reimbursed for the remaining and canceled. I was lied too

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It’s crazy how they didn’t even try to sell the service. Trakt is the absolute best tracking service, arguably better than Simkl, a service commonly recommended that has a more expensive tier than Trakt.

Imo it is worth $60 based on the features and capabilities it offers. They could’ve ran with that with a lot more notice and communication and introduced tiers, but nope.

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Wouldn’t surprise me if no refunds is part of the terms and conditions. I expect they will be happy to point that out to you if it is.

Ya. Here it is.

If you cancel your subscription or otherwise terminate your agreement with us, we will retain any fees you paid to us under these Terms

They probably know that one off by heart, even though they forgot the 30 day notice.

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Good idea, I’ve just sent them an email requesting a refund, everyone should do the same, even if it’s just to be a pest :blush:

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Who did you email? Mine renewed this month but I have no interest in using it for the next year now.

email support@trakt.tv

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Woof, I thought it was shortsighted to lock the old thread, but now they’ve hidden it?

A clearer “go away, the adults are doing a business” has never been stated. So of course, here I am to help keep the replacement thread active!

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I don’t know what you’re talking about it being hidden… As soon as I read that I went and located the thread. :woman_shrugging:

But maybe I’m just misunderstanding something :sweat_smile:

its been unlisted from the forum, but if you’re a high enough level you can still see it and actually re-list it

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the old thread had over 900 replies. it was short of breaking 1k lol. i was close… my original guess day 1 from the original thread was that once 1k hit, they would shut it down and now it’s hidden lolllll. i should have screenshotted that response lol

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Found it! LOL!!! I was close LOL!

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Pure cowardice and greed.

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Is it worth 60$ if you are using all the features: yes
Is it worth 60$ if you are just tracking your collection: no

And that is the problem they don’t see. And it will get harder and harder to sell more features that are unused at a higher price to users that would be perfectly happy with a smaller tier.

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It’s been requested and shut down already here:
Tiered subscriptions rather than outlandish price hikes - Trakt / Feature Requests - Trakt Forums

So no point really to wait for it. As you can see in the response they gave, they don’t really grasph the concept.

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I agree with you 100%. Maybe read the thread instead of just selectively quoting me and misrepresenting my actual post.

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Indeed, why is it gone?
Update: It seems the message has been moved to a private conversation to be resolved.

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