I’m seeing disparities between the data on JustWatch and the data available on Trakt that’s pulled in from JustWatch.
For example, The Woman in the Window (1944).
On JustWatch, the film has no streaming offers.
But on Trakt, it says it’s available on Netflix.
And JustWatch is accurate - the film is not on Netflix (verified in Netflix app). So why the disparity?
It should auto update in the near future to match. I’m guessing it was available on Netflix at some point, but maybe recently it was removed?
I agree that it was probably on Netflix, but here’s another case: I Am Jane Doe [here is the TMDB code for this film, as I’m only allowed 2 links in a post: 430448].
It’s not available on Netflix, as informed by JustWatch. It was undoubtedly on Netflix (that’s where I watched it), but is no longer. In fact, it was removed from Netflix on 26 May 2020. However, trakt is still showing it as available.
The issue you mentioned is likely true in a lot of these cases, but it seems as though some things are not auto-updating, like with I Am Jane Doe.
Any updates on this?
It looks like we’d need to handle this in support to manually trigger a refresh of the JustWatch data. It should happen automatically with our nightly JustWatch data processing, but it seems like it hasn’t for these items. I manually refreshed https://trakt.tv/movies/the-woman-in-the-window-1944 and it correctly removed the link to match JustWatch.
@justin, I’ve too noticed it some months ago and reported the cases on support. You replied that it will fix itself after data refresh, but the discrepancy is still there. I also noticed new titles appearing with available in Netflix but not actually available since then.
I followed JustWatch updates (on their site) daily for a while and it never marked such titles as available there when they would show up in trakt.
I’ve only noticed the issue with Netflix but not other streaming services.
But a manual refresh doesn’t really fix the issue… it may clean up the data for that particular film, but systemic problem is that the advanced search results are inaccurate. If I’m searching for movies on Netflix using the Advanced Search and I can’t trust the results because they keep bringing up movies that aren’t available, it makes the Advanced Search less useful and the entire user experience pretty frustrating.
Is there something not getting updated with the nightly JustWatch data processing?
If the data exists incorrectly on JustWatch, then we need to wait for them to fix it. The nightly process should give us any shows and movies that changed on JustWatch in the previous 24 hours. If it’s not there, then I’ll need to raise an issue with JustWatch about it. If a manual JustWatch refresh fixes it, that seems to mean the nightly update either didn’t contain it or failed the update.
@justin from this support ticket: https://support.trakt.tv/forums/188762-general/suggestions/41427058-wrong-netflix-associations
with the exception of flash (which recently showed up on netflix), the rest are present since some time in september. I don’t see the nightly update feed, but the JustWatch app history doesn’t contain these items since they showed up.
Also, https://trakt.tv/shows/the-vietnam-war-2017 left Netflix early this year, but Trakt keeps on showing it as available, while JustWatch doesn’t.
All the above is for Netflix Denmark.
I understand, that if JustWatch is not up to date with Netflix, then Trakt can’t be either, but it seems that random entries either get marked as available or don’t get removed even though JustWatch feed is up to date. Of course, this very well may be that nightly feed contained incorrect info, but I don’t know how to check that.
Here’s another one: https://trakt.tv/movies/forest-of-bliss-1986
Trakt says it’s available on MUBI, but JustWatch says it’s available nowhere: https://www.justwatch.com/us/movie/forest-of-bliss
The pattern I’m noticing is that a film seems to be available from one source (in this case, MUBI), then is no longer available to stream on any service. But when it becomes unavailable from any service, that doesn’t seem to get updated. Could it be that JustWatch simply omits films unavailable to stream from their data, so when you grab the nightly update, you don’t have anything to update/overwrite?
Same issue for amazon prime: https://trakt.tv/shows/anthony-bourdain-parts-unknown
I’m still having issues with this. Any update for a fix?
Justin has been working on some fixes and has been testing them. He’ll push them as soon as they are functioning properly.
I finally tracked down the bug and released a fix. All the missing streaming links should be filled in by next week.
Did the processing complete already? I don’t think any of the data issues were resolved, at least for danish providers.
Data updates each night, and yes it seems to be resolved in the test cases I was using from other support tickets. Disney+ in Australia was one test case that added a lot of missing data to Trakt. Do you have a specific use case and example shows/movies that aren’t working?
Here’s the ones that I’m aware of right now.
Shown as available in Netflix DK, but not really available and JustWatch has no providers:
The Vietnam War - Trakt.tv / The Vietnam War - streaming tv series online
Ascension - Trakt.tv / Ascension - watch tv series streaming online
The Legend of Drunken Master (1994) - Trakt.tv / The Legend of Drunken Master - stream online
Going Clear: Scientology and the Prison of Belief (2015) - Trakt.tv / Going Clear: Scientology and the Prison of Belief - streaming
Downfall (2004) - Trakt.tv / Downfall - movie: where to watch streaming online
The Lives of Others (2006) - Trakt.tv / The Lives of Others - movie: watch streaming online
The Machinist (2004) - Trakt.tv / The Machinist - movie: watch streaming online
Shown as available in Amazon Prime DK, but not really available and JustWatch shows no providers:
Anthony Bourdain: Parts Unknown - Trakt.tv / Anthony Bourdain: Parts Unknown - streaming online
One of the posters above seems to have correctly identified that links remain in Trakt when JustWatch removes the last provider. All the links above show only single source in Trakt. I know that some of the links from above where available in Netflix and disappeared. For example, Vietnam War, Ascension and Legend of Drunken Master were in Netflix some time ago.
I know it says there’s been a fix, but I’ve still noticed some issues.
We can manually refresh them if you send a link to support. If you’re seeing a lot, please still report them so we can investigate if there’s a larger issue.
(We Have Always Lived in the Castle has been refreshed.)
I’ll sent in a support ticket too, but I think it might be worth mentioning that I’m seeing super old Netflix data still showing up as available to watch (I’m in The Netherlands), but it’s been removed for the longest time.
For example this show Crossing Lines isn’t on Netflix anymore, I think not in any Netflix country actually, since September 2020. But even today it still shows up. Sure, the last refresh was April 2021, but if Watch Data updates each night, that shouldn’t be an issue.
