Short description of the issue
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Streaming syncs just stopped working
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Data deletes (for watched history) effect no change
Detailed description with additional context about the workflow
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Streaming syncs just stopped working. I went into the app on Android, deleted all the integrations and then added them again, and still my services are not syncing any newly watched shows
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I’ve reviewed the “Known Issues” on the Scobblers page and none seem applicable.
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I had shows that had previously started to sync from Netflix, such as “Solar Opposites”, “Collateral” and “Unfamiliar” and none of them are syncing now, despite manually attempting to sync them using both “only new data” and “all data“ functions for the sync provider. The sync service says that the sync is running in a timely fashion but it’s simply not detecting any new data - there’s no new item in the data syncs import history panel.
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I don’t know if it’s related, but I have also tried multiple times to delete my watch history from the 31st January using the Advanced > Delete Data function. They were items imported before I realised I could set the watch date to “unknown”. I have extracted them to CSV and am now trying to delete them from watch history so I can re-upload the data with the revised watch time as “unknown”. I have attempted to run the delete data function 3 or 4 times, using episodes only, all data, and with a couple of versions of dates attempting to include all items from the 31st January, but the data is simply left in place.
- It’s not a lot of data, only 16 shows, and I could remove the watch history manually, but I’m wondering if there’s a deeper related issue that’s somehow affecting the ability of my watch data to be effectively changed by your system scripts.
Screenshots and other visual aids
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Service sync timings showing recent runs:
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The last Netflix sync was early 12th Feb (Australian time):
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None of the following items were synced from Netflix despite multiple sync runs having occurred:
- From the above, I manually added my watch history for all items on the 12th, but have not done so for items from the 13th.
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Attempting to delete my watch history for the 31st Jan:
EDIT: I’m also having intermittent issues with things as simple as adding a title to my library. I tried to add “Amadeus” to my library, it responded with a ‘successful’ green banner but the green library icon didn’t highlight. Going to the title’s page and refreshing showed the library panel still unhighlighted but subsequent clicks on it just raise an error with the red ‘doh’ banner.
Seriously, is now the time to state that I’ve been a professional software engineer for over 25 years and that within a fortnight of creating an account I’ve encountered all these bugs? It doesn’t exactly engender confidence. Should I really be paying you for VIP membership? So yes, I’m going to be judging you on your customer service / support response.