I have been using Trakt for years.
It has had a really bad fault one Christmas and it was down for quite a while. Inconvenient, sure.
It has just had a small problem with a caching server. A few little issues along the way, that may of been a 3rd party error.
But that is over 3 or 4 years. So a pretty Stella performance, for an ever growing service, with improvements, new features and tweaks constantly evolving. There are bound to be blips along the way, especially when they are dependent on machines, that can and will break.
Yes, they could have 10 back ups running at all times, but that will cost us 10 x more money.
Tip-toe along the line between safe and affordable, must be an hour by hour balancing act!
I don’t know a single thing about coding. Honestly I couldn’t even write 1 line. Wouldn’t even know where to type the code.
So I have no idea how many people you have there, to keep everything up to date, evolve to continue being able to connect to everything, improve, add features.
Then there is this forum, where you can moan and complain, ask for new features, ask questions and have a chat.
Not only that, but you get a reply from a director!
Everyone probably wishes it did more. I know I do. I would like it to have a movie file, that you could put a disaster file and mystery file and romance file, that in turn you can put the movies.
I expect they could do all of our requests. But more coders would be needed, and for some reason, they probably want to get paid! Maybe more gadgets to make it work and the manufacturer wants to be paid too!
Trakt isn’t a charity! So they have to pay and be paid.
So again, it would cost us more.
I think they have a really great app here. It must take so much work, so many machines. So much time and energy. I imagine, also a lot of frustration and annoyance at times.
Or maybe it is a kid on a ZX Spectrum (Google it 
) who can type very fast and has an incredible knowledge of world wide movie and television facts.
I wanted to say Thank You to that kid, or the team, dedicated to keeping Trakt up and running. Making it so easy to use, making it easily compatible with other programmes, while still keeping it affordable for everyone.
Thank you for explaining things in a way I could understand. It can be hard to know what is happening, when a 3rd party app has an issue with Trakt. Is it me? Is it my isp? Is it my 3rd party app? And also explaining why something pretty simple and straightforward to me, is just not currently simple for Trakt or the 3rd party app, to do what I was expecting.
Thank you for taking the time to answer questions of someone who missed any form of computer education by 1 year. The questions were probably ridiculous to anyone with a vague idea of coding, even if they didn’t know much!
A big thanks for taking the time to answer questions that you probably learned in preschool!
on the corner and rubbery keys. Then years later, the ZX Spectrum 2, with the built in cassette tape player!
