I’m getting a 500 error trying to configure automatic backups with my Google Drive account. It happens a while after I press the “Allow” button:
My Google account e-mail, and the e-mail on my Trakt profile are not the same, could this be causing an issue? Otherwise, I have no idea where the problem might be.
I’ll look into this. It doesn’t matter if the google email is different.
I pushed a potential fix this, please let me know if it works.
I was able to get mine to link up with my google drive no problem just now so it seems like it works now?
Weird, seems like google isn’t telling us the Drive permissions were correctly allowed. I’ll look into it next week to see. You can also try disconnecting google from the sharing tab, then reconnect from the backups tab.
This worked, thank you 
I’m also not seeing the backups on my Google Drive, and I’m assuming I should see a folder in the root for them, right?
@McBaumwolle I only see Twitter attached to your account, not Google. What error are you seeing?
@rfgamaral yes, it will create folders in the structure mentioned on the settings page.
I’m only seeing Twitter connected and nothing else, so not sure why you are seeing a success message. Are you able to try connecting via a different network like over your cell phone or something? I’m curious if something is being blocked on your network.
@justin I’m still not getting any backups on my Google Drive account. Did I do something wrong? I should have at least 2 daily backups, shouldn’t I?
I think something was stuck and I just told it to retry backing up your account. Let me know if it shows up in a few minutes.
Got it, thanks 
I’ll report back if tomorrow’s backup doesn’t show up.
@justin Based on my settings above, I think I should’ve got a daily backup for the 19th, but I don’t.
Might be a stupid question but, is the time I choose for backups the time of the server or the time of my location?
I am in Europe, Romania to be more specific and I’m trying to figure out if my backup solutions are not working or just not supposed to arrive yet. I chose a daily one on Google Drive at 00:00 and a weekly one by email on Fridays at 00:00. Right now it’s 00:10, Friday in Romania and I’ve got none of the backups.
Thanks!
It’s in your time zone. Backups are queued up so it might take up to 1 hour before it’s processed and uploaded.
Thanks Justin! I can see my backup on Google Drive now. It took about 9 hours from the time I set into my account until the file has been generated, not sure if that’s expected but I’m glad it worked.
Just want to mention, cause I see others have tried as well, the weekly backup via email has never arrived to me after more than 24 hours from the time I set. Not that I would need both solutions, but thought I could activate both in case one of them fails at some point for whatever reason.
I adjusted the backup priorities so they should process a lot close to your scheduled time now.
@McBaumwolle you can try revoking access on that screen, then disconnecting on Trakt, then re-connect on Trakt. After granting permissions on Google, it needs to redirect back to the Trakt website so we can save the actual tokens needed for the connection.
Thanks! Last one got generated about 2 hours after the scheduled time, a lot faster than the previous ones 
@McBaumwolle That first screenshot indicates there was some error on the Google side of things. I’ll try and find a way to capture the error and display it. Since you’re having the same issue with multiple services it still seems there is an issue with the browser or internet connection. I’m not sure what, but that’s my guess since multiple services are affected.
