Done.
Also it’s pretty stupid that we can’t use ‘hide’-filters for our collections.
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Have you opened a support ticket or provided any specific steps to reproduce the slowness?
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No, I don’t do unpaid work, and certainly not work I pay for.
But here is a hint: Open the website and click around. Watch that blue bar at the top crawl from left to right. The fact that you need a loading bar for every click should tell you where the problem lies.
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How rude. Trakt isn’t slow for me though. Perhaps an extension you use alongside Trakt went rogue and added a ton of duplicate data?
Oh yeah that seems to be the case. Looking at your history of just episodes there’s quite a lot with 3000 plays!
https://trakt.tv/users/stroobooloop/history/episodes/plays?genres=
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Just for giggles, yesterday I removed those excessive plays and gave it a day to cache or whatever. Still - piss poor performance.
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I have to concur, and it’s one reason I won’t be renewing VIP after 8 years. Some page loads are acceptable (but not great), and some take 15+ seconds, with the white T logo glowing in the middle of the screen. I don’t have excessive plays or anything like that. It seems to have got worse over the last few months. Firefox on desktop and Vivaldi on Android.
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Please send some specific page URLs to support along with your setup (browser version, OS, country, if you’re using a VPN, etc. That will help us try to reproduce the issue. Slow page loads aren’t normal and not a common complaint we get, so we need to understand more from your specific setup.
Bonus points if you know how to use the browser console and can send screenshots of the network loading and timing tab. That might show what specific thing is taking a long time to load.
Thanks.
Here’s a 17-second response episode page-load. It’s an XHR request to /shows/the-outlaws-2021/seasons/2/episodes/5 that receives an HTML response.
Firefox 116, NixOS (Linux), Germany, no VPN.
As mentioned, it’s not every page load that’s unacceptably slow. A subsequent load of episode 6 and then episode 5 again loaded okay, without the delay.
Edit: I’ll log out and clear cookies now that I’ve shared the headers.
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Thanks for the info. I know it doesn’t help, but I’m so far not able to reproduce any issues with that page and all episodes for that show are loading nearly instantly when I test it. We use tech called “Turbo” to load pages via JavaScript, which is why it appears as a XHR request.
Anything else specific to your setup such as ad blockers or other browser extensions that are running? Our servers are located in the US, so that could cause some delay, but everything also routed through Cloudflare which has data centers throughout the world.
Might you find your app log entry for that request? Perhaps it was a cache miss, and the app server can take a while to generate the HTML?
My feeling is that the issue is not especially limited to certain pages. Last night, the dashboard took several seconds to appear.
Marking an episode as watched from the dashboard can also sometimes take much longer than is expected. It feels like an app/server performance issue from here.
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