💬 New Trakt Feedback

Trakt Product Updates
64

It may not be the right thread but seeing that the new Android app and the new Trakt are virtually the same, and also seem very similar in functionality, I’m posting it here anyway.

The new Android beta just doesn’t do it for me. It looks almost exactly like Trakt Lite, which I never use because I simply don’t like the way it looks.

I really don’t like the horizontal scrolling under ‘Continue watching’, i want to see vertical items without having to click on them first.

I can’t go without my Upcoming Schedule calendar. I use it daily. The Upcoming Schedule in the new app is not functioning like a calendar and doesn’t feel very user friendly. I want to be able to scroll vertically. And I’d like to see a calendar format almost exactly like it is in the current Android app, sorted by date and not: airing ‘in x days’.

I also dislike the fact that there’s almost no header anymore. I like the fact that your header image from the desktop site’s also visible on the Android app.

I much prefer the look and feel of the current Android app. Same goes for the mobile and especially the desktop website.

And to try to not only point out the negative. The new Android Beta app works very fast and very smooth, in that aspect it’s a lot better than the current Android app.

The latest announcement that LITE will be the new Trakt, which although I already feared was coming, still kind of baffled me. I remember the first big redesign of the Trakt website years ago, which took some getting used to but turned out to be great. I love the current website. I don’t really see if Lite has the same functionality options as the current website, it doesn’t seem that way. At least it’s not easy to find everything. And as stated before, I just don’t really like the look, especially on desktop.

I also wonder how I’m supposed to scroll sideways. I can’t grab an image and drag sideways. Lite seems pretty useless on desktop.

Overall there seems to be a decrease in functionality if you compare the current Android app and current website to the new Android Beta and new Trakt website.

This all saddens me a bit to be honest. I have absolutely loved using Trakt almost everyday for the past twelve years (8 of them being a VIP) and I was stoked when there finally was an Android app as well which I liked. Until now. Change isn’t always progress in my opinion.

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65

WTF was that??? No seriously, thanks for the 20 mins it took me to work out I had to update my bookmark to get classic back. Could you not have just posted the link as an urgent announcement.

My eyes still burn.

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66

I haven’t switched to lite or new trakt until now. Admin can see how many people preferred new trakt. Is it working or not.

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71

Why does clicking the blue “listed” button automatically add a show to the watchlist?

After clicking it, the current list shows up on the far right side. Are you serious? Why do I have to move all the way across the screen just to add a show or a movie to my list?

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Basically everything that was on the dashboard on trakt originally is something I use daily

Up Next (with ONLY the shows I am currently watching)

Calendar of upcoming movie premieres

Last 30 days summary

Recent watched history

Recent friend activity

I want all of those to remain and operate exactly as they already did. They don’t need updating. I tried the mobile app today, and absolutely hated the changes. Made the app completely useless to me. I hope the new web design isn’t going to follow those same choices.

Things shouldn’t be updated just for the sake of being updated. There should be a specific functional or performance purpose for an update, and doing so shouldn’t reduce functionality.

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75

Not sure if already mentioned.. Can’t go through all posts but there is a minor bug.

It’s little before 5 in the morning at my place and a page in private tab reads~

Good night

November 1st, 2025

Anything after 4 should read morning I guess.. lol

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Why are you asking users for feedback when you’ve completely ignored everyone for the last year. Nobody ever wanted a dumbed down trakt with less features. You charge more then turn the service into a temu version of trakt. I can’t comprehend what drives you to make your userbase to start resenting you, and too pig headed to even notice what’s going on. Why on earth would you announce something as the new standard trakt when in the same post you’ve admitted it’s not ready and missing loads of features. Nothing short of brain dead.

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78

For me it’s important that I can re-order the items in the lists. I like some items to be more visible than others at different times. I’m not sure how it could be improved, but I can’t seem to do it yet in the new experience. Thank you!

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79

Congratulations, you’ve somehow managed the impossible by making the infamous Digg v4 redesign look like an absolute master stroke of genius compared to whatever absolutely unnecessary counterintuitive ghastly abomination this complete and utter unmitigated disaster is.

I would provide specific feedback but honestly I’m not even sure where to begin… but here are some of my initial feelings and questions:

  • why does it look like some generic tablet app, when I’m using it on a computer with a large display?

  • why is there so much visual space wasted, it’s genuinely incredible how you’ve managed to put so little information on one screen

  • where is… everything? I know you say it’s a work in progress but like, everything is missing at the moment, where are my statistics, the check in button, the custom watched date entry, the links to Wikipedia, my notes, my recently watched items on my profile, my history, my comments, my ratings, any of my glanceable data…

  • why is my home page filled with things I literally could not care less about? Continue Watching?? why??? You’re not a streaming platform, in what circumstance would I be on my profile on my laptop and think “hmmm yes, I think I’ll watch those remaining two hours of a three and a half hour film that I was last watching nine months ago right now, that’s definitely the number one reason I came to this page”??? Or the Start Watching showing me front and center shows that I literally haven’t thought about in over a decade??? Or the Upcoming Schedule which I have never once in my life used??? The only remotely interesting content on the new main page is what my few friends are watching, and even then that’s not the reason I loaded the site.

I know digital change is initially hard for a lot of people and most website or app or OS redesigns are negatively received until people warm up to it, but I’m afraid you’re deluded if you think that’s going to be the case here. Especially after the whole grandfathered VIP price hike fiasco has barely even finished blowing over, what’s the thinking here, you want to make a show of justifying the price increase with an entirely unnecessary total UI redesign that feels like it was thrown together by some generative AI that doesn’t understand the first thing about user experience or why and how people even use the site? The overwhelmingly negative feedback that you’re receiving for this redesign isn’t just the “any change is bad” crowd having a knee-jerk reaction to it, it’s anybody with the gift of eyesight telling you that this is objectively a terrible move. Nobody was asking for this. Nobody wanted this. Nobody likes this. Nobody will use this.

In an era where you’re already pushing loyal paying users away who had stuck with you for over a decade, where there are several new competing services vying for their defection, how on earth did you come to the conclusion that completely redesigning the web interface with the most soulless, featureless, and incomprehensibly opaque UI/UX imaginable would be what retains users? I’d suggest you have the users vote on which design they would prefer to use going forward, but listening to the userbase hasn’t exactly been a strength of trakt’s lately, has it?

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Pretty sure someone will take things in their own hands and we might see ‘bring back old trakt interface’ userscript on greasyfork soon :wink:

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So we have plenty of feedback already, I wonder if and what the Trakt team learned from it.

Logically they won’t give up on Lite but somehow I also doubt that they have the intention to move even one iota away from their already established internal roadmap.

This whole affair is a typical “we just know it better than our own customers what they really want/need” story, after all.

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85

My previous comment is demonstrated in this screen shot. Dates are listed against epidides. Why is that floating calendar in the top left considered necessary? It’s a dynamic calendar taking screen real estate unnecessarily

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Simple question: where is History in the new version? :thinking:

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Click on your avatar, “recently watched” leads to a barebone history then.

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Trakt has never been that good for discovering new content, unless it is just looking at what is trending.

Manually, using the iOS app on my iPad.

Have never bothered with this.

Sorry, it’s not for me to spend hours of my time trying to give you feedback on something that is barely fit for alpha, letalone beta, when you have an excellent website that I was instantly drawn to the moment that I saw it a few years ago. My advice is to abandon it, spend more time maintaining the so called ‘classic’ website, and the money that you can save could be used to reduce the cost of the overpriced subscriptions.

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On the lists page, the number of media items is missing from each list. Will you be reinstating this information soon?

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It looks like it was designed by someone completely new to UX design that has no idea who the core user base is or how they use the site. It feels cheap and tacky, and looks like a knock-off pirate streaming site.

For several months I’ve considered building my own UI for tracking stuff I enjoy (even started working on designs for it), and unfortunately Lite becoming the default would give me the push to finally start working on it and move away from Trakt, because Lite is not an experience I enjoy looking at. I stuck by Trakt with the price increases because I find it genuinely useful, but the new UI is not useful or enjoyable for me.

With all due respect, I can’t see how this is a logical direction to take the product, and I don’t think this would be happening if Justin still controlled Trakt. It also feels like you’re forcing a mobile UI on a desktop layout with all the horizontal stuff.

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95

I swallowed the price increase. I think the new design is ugly and cumbersome. But the biggest issue is the functionality. All the things I use the most and like are gone or weakened.

My history page is now just a big mass of screenshots, not separated by day. No sorting, grouping, or filtering available. And screenshots instead of posters makes no sense, I can tell at a glance what I watched when I see the posters.

And why in Trakt Lite are the ratings out of 5 with no half stars? I checked a movie I rated 7, and now it shows as 4/5 in Trakt Lite.

I love that I have scrobblers that work with Trakt, I love the deep tracking system. But I also use the API a lot and download my data watches and do some of my own analysis with it.

My VIP is up in July, so we’ll see what it looks like by then. If Trakt Lite becomes the only way to use Trakt and it doesn’t have the full functionality of the current website, I am gone. And if Trakt tries to force me to use 5 stars without 1/2 star ratings, that’s a hard out for me. I’m not going to dumb down my ratings when I have years of data using the 10-star system, just because some UX designer thought 10 stars took up too much space in the new redesign.

What worries me is that you keep saying you’re working on Lite to improve functionality, etc. But you made the announcement that the new Trakt is Trakt Lite when Trakt Lite is in this state? I don’t have much confidence you’ll follow through on making Lite useful, or that you’ll keep the current “old” design around for very long.

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On the home page, scroll down to current actvity and click it, it will bring up the history page. Not separated by days, no filters or sorting etc. All just jumbled together, and it doesn’t even use posters, it uses screen shots or promo pics. Also doesn’t show you what you rated it.

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100

This design is inexcusably awful. It solves zero problems, and creates many new ones.

Kevin, or any other member of the Trakt team, please:

  1. Give us some indication that you are actually listening? I.e., say the following sentence: “We agree that (insert something specific) was an incorrect decision. It was our mistake. We will correct it.” As-is, I’m only seeing you trying to convince us that no mistakes were made - I’m sorry, but that does feel like gaslighting. Why would we provide detailed feedback if you’ve given no indication that you are willing to admit to a flaw?..
  2. Give an open questionnaire? You say that there are lots of people that like the new design - surely an open questionnaire, let’s say of forum users, will show this?.. I’m sorry, but it’s really hard to believe that people appreciate it. And relying on closed data like retention is not in any way an accurate measure of the success of the new design.
  3. Don’t remove the working, functional design?.. We paid for it, not for something new. We didn’t pay for the development of new features or designs. We paid for the old ones. Please don’t remove them?.. I understand that maintenance of legacy code is difficult. Well, it’s also necessary for retaining legacy users. That’s how maintenance works…
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