💬 New Trakt Feedback

When I say “we do not intend to stop supporting Classic” and “Classic is in maintenance mode”, I want to say the the same thing: if there are bugs/issues with Classic, we will fix/address them.

It doesn’t mean that we drop everything and stop fixing things on Classic.

I’m sorry if it felt condescending. It was not my intention.

By asking that question, I received this answer, which is a good feature request.

My question wasn’t to dismiss your valid use case either. That’s why I complemented my question with: “if we can integrate the information you are looking for directly in the app, we will!”.

This is because we were flagged by Google on our current Play Store version for using external links. We are being careful with external links for the time being.

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Of course.

I use TMDB because in some cases it allows me to get the title of the series or film in French. The episode summaries are also in French.

I understand English, but it’s nice to be able to read certain details in your own language.

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I found out recently that the new “Lite” version will someday become the default version of Trakt. I ignored it before because at a glance I did not like it. I spent some time with it today and I still don’t like it. I primarily use the Dashboard, the show pages, the episode pages, and Search. Here are some of my initial thoughts on the Dashboard…

I don’t like the separation of “Continue Watching” and “Start Watching”. I primarily watch TV shows and TV episodes, so I like having the one Up Next section showing what shows are available. I like today’s sections for Up Next and Watchlist as they more closely align to how I choose what to watch.

I do not like the episode thumbnails. They make it difficult to see what the Show actually is. It is so much easier to decide what I want to watch based on a large Show picture.

I don’t see the value of knowing how many episodes and how many minutes are left to watch. I got confused with how YouTube and other streamers show you how much time is remaining in the video you started watching. Putting this together with my previous note about episode thumbnails, you are actually mixing two concepts – showing you the next episode to watch (as a thumbnail) but placing on top of it information about not the episode but the show (how many episodes are left to watch). That is confusing.

The order of the episodes makes no sense, and there doesn’t appear to be a way to change the order. I guess it’s in order of what you last watched? But that’s not helpful to me. I don’t binge shows. I watch one episode of a show and then I watch an episode of a different show.

The minus symbol (“-”) is not good UI. While it may imply a thing you can compress (like in a tree structure), as a standalone symbol on a page like this, it implies a list item, and this is not a list. Another confusing aspect of the page.

What is with all the white space at the top of the page? I like the summary info at the top of the current Trakt page.

Generally speaking, the current dashboard looks better to me because all of the images are bigger, which is great for me because I primarily use Trakt on my iPad, and occasionally on my computer. When I use Trakt on my phone it’s mainly for Search. I do not use the apps.

That’s all I have for now. I have not seen if the current “classic” Trakt will be available after the “Lite” version becomes the default, but it should be.

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It will not. No way they are going to support two versions that are so different for much longer. For example, the new Trakt has a rate system with 5 stars, while the classic Trakt has 10 hearts. I have a rating system where 1-4, 5, 6, 7, 8, 9 and 10 hearts are all very different from each other, and have a meaning to me (based on rewatchability and recommendation potential) so if I can’t give 3.5 or 4.5 stars, the new site is completely useless to me.

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Yes, the rating system change is a big deal to me too. I checked a movie I rated 7 in Classic, and when I switch to Lite, it shows it as 4/5. I’ve got more than a decade of data using a 10 stars or 5 stars with 1/2 ratings. Making a major change like the degrees of precision makes it difficult to properly compare ratings before and after the change. I’d recommend anyone to take an export or backup of your Trakt data now to make sure you have a preserved copy of your data as it currently is.

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Yeah the rating system is a big deal, a 7/10 is not the same as a 4/5. If they’re going forward with the 5 star system then at least give us half stars. There is no good way to convert a rating out of 10 to a rating out of 5. This change alone ruins years worth of ratings

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I don’t like horizontal scrolling on websites. full stop. and I agree with everyone that going from 10 stars down to 5 with no option for half stars is a bad choice. There was nothing wrong with Trakt classic. I didn’t mind the cosmetic changes from a few years ago, because I actually prefer purple over red, but this new layout is not it. I don’t use the Trakt app, because I spent hours on the classic Trakt webpage when I first signed up logging all the thing’s I’ve watched over the years, I have gotten very very used to the Trakt Classic layout. I love the site how it is, the new Trakt is cluttered, messy, and makes it harder to find things. I spent a while looking for the word “History”, since that ‘s what it has always been called on Trakt Classic, only to feel dumb when I see it’s now “Recently Watched”. And that leads you to not a cleanly laid out page with each day’s plays separated by date, no, it’s one giant grid of tiny thumbnails with vague dates like “last Sunday”. That has to change.

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I think people are being a little harsh now, but I appreciate this response. I don’t mind change. What I do mind is when features I used are taken away from me or dumbed down.

So long as classic is still an option as is, or the new trakt eventually has all features that are currently missing, then I’ll be happy.

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That is something I think we can address in a future post and go into more details about the design system and the technical foundations I’m talking about in my messages.

It is not sufficient enough to replace the full Trakt experience. That is why we are not cutting anything away.

Yes, we want to have some fun while doing what we do :jack_o_lantern:
You are just picking one pull request out of thousands, ignoring the bugs and issues and core feature we are working on.

Justin is involved in everything we do. He just trusts his team to do their best work with what he (and Sean, who is also still very much involved) started. They are working on more core and infrastructure, under-the-hood stuff. That’s all.

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Switching to “new” app.trakt.tv needs me to consent to Cookies. On your Privay Policy page on Privacy Policy - Trakt , that is linked in the notice, you list Firebase in the Category Analytics. Analytics is not strictly necessary but I cannot opt out of it, I can only opt-in on everything.

You are currently violating GDPR requirements.

Honestly, I heavily dislike pretty much everything about LITE. If trakt will transition to it entirely I will leave trakt for good.

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At least for me, the continuation of Trakt Classic is the most central question in all this, and I have the impression that we still do not have a clear answer due to what seem to be contradictory statements by you, Kevin. They might not be meant to be contradictory, but they definitely sound and therefore come across that way:

In the announcement post you wrote, that Trakt Classic would be

“available while we transition.”

Also, that you would

“keep Trakt Classic stable while the new experience matures.”

You ended the post with:

“Trakt Classic built the foundation

New Trakt is the future”.

The use of the word “while” and the dichotomy you made between Trakt Classic in the past tense and New Trakt as the future brings the point across, that Trakt Classic is here right now during an initial launch phase of New Trakt, until it is eventually cut off completely.

But then, today you say:

“It [New Trakt] is not sufficient enough to replace the full Trakt experience. That is why we are not cutting anything away.”

Surely, those are sentences, but what do they mean?! With those earlier statements you seemed to confirm that you are discontinuing Trakt Classic, now you say that no features of Trakt Classic will be cut. Does this mean every single feature of Trakt Classic will be availabe in New Trakt? Why start from scratch then? Or did you mean, that Trakt Classic itself is not going away?

I kindly ask you to answer this question:

Is there a plan to turn off Trakt Classic or do we keep Trakt Classic?

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We know from experience from the subscriptions change, they won’t listen to our feedback and just carry on and do what they want.

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@kcador

I’m going to re-ask this question seeing as you skipped over this. With the new version exactly how are we supposed to get to our library?

And I don’t seem to be able to access my Watch List either?

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I’ve just cancelled my VIP membership as a result of this planned transition to a platform I don’t find useful for many of the reasons others have listed above. It’s unfortunate, but it is what it is considering this is the future of Trakt. I might resubscribe if “classic” is going to continue to be a long-term product that isn’t on the way out and still exists next summer when it nears my expiration date, but the way that it’s being discussed by the PM in this thread suggests it’s not going to be here in a years time.

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I think those quotes form the OP are the honest and realistic progression of things –> classic will be dropped at some point. Keeping it around makes no sense. the goal was clearly to unify the fronted across experiences. They already lied about the scope of “LITE” before, any backtracking on this will 100% turn out another lie again. this is sadly an established pattern now.

All I can repeat is that the LITE site is unusable to me. I’ve reported as much a long time ago and your devs took no interest in fixing it - so yes, even a silly change like this is 100% wasted resources to me. I’m not just talking usability but crashing multiple browsers when testing. And even if it manages to finish it’s backend calls and caching (?), it will return to it’s sorry state when coming back later again.

https://streamable.com/9rb92u

Justin actually spent a lot of time optimizing the site and accommodating for large data sets - it might be a curse but it also helped improve the site overall (ie. encoded/compressed locally stored data). All of that work and know-how is seemingly absent now as it’s been reworked to leverage the API only.

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Edit:

Other people have said it more concise and written out than I could do on my phone.

So in short, if the new app is forced on all users without every single feature present on classic, I’ll be forced to cancel my subscription.

A 100% increase in price followed by a decrease in features and quality is unacceptable.

I don’t understand how it could be that hard to let us toggle visible info or elements on or off in trakt classic and call it a day. What’s this obsession companies have with making apps like they were made by Netflix for android tv.

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Hi, the ratings not being converted with half stars was a bug and that has been fixed now.
Please check and see if that is working as expected now.

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I checked, and the movie I rated as 7 does show as 3.5 in Lite now. Thank you, that alleviates one of my major concerns.

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