It looks at the filename to “guess” on some of the library metadata. If it fines “bluray” or “remux” it tags it as “BluRay” in the library. It does something similar for HDR to detect “Dolby Vision”, “HDR10+” and “HDR”. It will also use the filename for “3D”.
It uses Plex file metadata directly for the video resolution, audio coded, and audio channels.
This could be up for debate, but that is how it currently works.
That should be all you need to do. My guess is some error is being encountered, such is an unreachable Plex server. I am looking into exposing more detailed errors.
I realize this. But in conjunction with the new “split” Library for the new V3 website this is not a working solution. At least not for me. Anything it identifies as having been ripped from a physical source is getting labeled as a media type=1 item and put into a “Custom” folder and not into the actual digital library. The fact it’s imported the metadata through a Plex Sync instance indicates it’s obviously a digital format file.
Seeing as this Plex Sync is the foundation on which Trakt V3 will continue this seems rather silly tbh. Like I’e said, it’s incredibly useful to see the source and info of the file, but to have it split into a different Library makes a mess of things.
Tagging @kcador into this as I’d raised an issue on GitHub about this.
That’s a technical detail still to be figured out. I assume the distinction is more automated vs. manual. Automatic library creation is going to by nature be digital items. Manually adding to library is would be used for physical discs/tapes you have on your shelf. It’s for sure good feedback to add to that discussion.
Hi I’ve been using Plex Sync for a while now and overall it has done its job rather well, aside from initially having to connect and reconnect the server several times before it actually did a data sync.
Now I’ve recently noticed that my recent plays haven’t been showing up anymore, while I haven’t changed anything in the settings of Trakt or Plex and I don’t really know what to do to resolve this.
I feel like I’m talking into a vacuum, The vast majority of items in my “Custom” Library are items that have been synced to the Library through automation from Plex Sync. The exceptions are when the sync failed to happen, I needed to fix a “match” on Plex that had synced here before I corrected the mismatch, movies / series that were too new or not yet in the TMDB database thus couldn’t be added through syncing.
In fact I’d guesstimate at least 95% of them have been added through automation. Obviously the very fact that they synced from Plex, a service that can NOT handle physical media, by default means they are digital media.
They cannot be anything other than that because no method exists for a Plex user to add anything other than digital media. And I can’t stress this enough. Unlike Kodi where one could mount a drive, or use a folder structure of the physical item, those types of files aren’t recognized by Plex and would never even appear.
I would 100% be willing to give you access to my Plex server so you can for yourself see that every single item that’s ended up in my “Custom” Library is in fact playable and present on my servers and should be classified as digital and in the regular Library.
It’s truly time to give up on this split Library idea. I fully comprehend the desire to make the Library a “playable” item. Something that while not so useful for my viewing habits as I tend to watch on an a Smart TV, it probably would appeal to some users.
However the reality is, I’d be pretty sure there’s far more people who are facing this misidentified type of media because of splitting it than there are Trakt users who are using the Library for their physical media items. Those users most likely have them listed in a List.
ETA to give you an idea of the scope of this problem, seeing as there’s no way to see the total number in my “Custom” library that I can figure out, I used a simple “Blu-Ray” filter on the original website library and it shows 2,353 items tagged as BluRay in there… all items that are digital and are present in my Custom library by mistake.
I’m not quite understanding the issue. Nothing was moved from your library into a “custom” list, that was just a discussion point in the original announcement. Your full library is viewable at https://trakt.tv/users/cajunrob/library.
@justin Sure it’s visible on V2, but how about:
https://app trakt.tv/users/me/library?library=other (link broken to show formatting)
And the problem is, that Sync for me has been busted since Wednesday so I now need to add the new items manually again which shoves them into the Custom Library not the Plex library.
Clearly the first 3 items are currently airing series (Murdoch Mysteries, Maine Cabin Masters and Madame Blanc Mysteries) so shouldn’t be in a section for “physical media” as that obviously doesn’t even exist.
I got more info on this. Anything added by Trakt’s official Plex Sync or Plex Webook is displayed under your Plex library. It does not matter what format (digital, bluray, etc) is selected, we filter based on the app that added the data.
Are you using a 3rd party Plex app such as PlexTraktSync to add this data?
No I am not using a third party tool. I was exclusively using Plex Sync but I have now disabled it because tbh it simply doesn’t work consistently and response time to acknowledge issues with it has been abysmal. It failed to Sync a single item for over a week so I’ve reverted to the Webhook. If I am going to have to manually fix items, I might as well only limit myself to fixing new series added in bulk which is the only item the Webhook has issues with.
But I will also point out that what you’re saying is fundamentally wrong. Whoever told you this is simply incorrect. If it were true I wouldn’t have a split library at present as per the above screenshots.
Other than items I have manually added, the “Custom” library is filled with media where my naming format includes BluRay as the source.
ETA: And FWIW 2 items that got added today through the Webhook (Hudson & Rex S08E11 and S08E12) are also in the Custom library too. Something somewhere is totally busted.
The most recent 2 things I see in your library add from Plex Sync are:
The 74 items before that were added directly in the website. Can you post screenshots of your Plex and Custom libraries so I can see the first few items on each?
Is plex sync broken? I read it’s supposed to sync every hour. Mine hasn’t synced since midnight and my now playing doesn’t work anymore.
I’m only using Plex Sync, but my library has 1639 items that are Blu-ray. When I use v3 to watch, they are categorized in the custom library.
Screenshots of Custom library, Plex Library and then my actual Plex library. As you can see EVERY item is in my Plex server’s library, it is only here that it ends up being split.
Custom Library:
Trakt Plex Library:
Plex Server:
Expanded Plex Server page in “recently added”
Expanded Plex Server page for “recently added” (2nd server)
As is blatantly clear the “Custom” Library that Trakt is creating / has created contains only items that are in my actual Plex Library.
Yes… this had to be done because Plex Sync failed to sync (and as can be seen above I am not the only person having issues). It makes zero sense for anything we’ve had to add manually to be split into a separate library on here. It never was before, not for the past umpteen years of using Trakt, it shouldn’t be changed now.
It depends how the data was initially added. For the Pitt 2x07 it was added manually via the website, so that’s why it is in the custom library. For Borderline and Under the Salt Marsh, those were added from Plex Sync which is why it’s under plex.
If the item is already in your library, it’s not updating the data during a Plex sync since the item already exists in your library.
Based on your screenshots and how the items were initially added to library, it seems to match up from what I can see. I understand they exist in your Plex library, but perhaps the confusion is that we’re not updating the Trakt library items that already exist and tagging them as Plex.
@Ray_o Please post screenshots of your library on v3 for Plex and Custom. I’m not able to view your library directly.
But… the issue is that if Plex Sync misses a sync, or just randomly stops working, it NEVER catches up to the old items again. They just go missing in a void unless manually added.
There also is (was?) a bug that when (re)connecting Plex to Trakt, the bar with the dropdown options box asking whether it should be all the “Only new plays” etc for Watched, Plays, Library, Ratings no longer seems to appear for me.
Custom:
plex:
Most items in the Custom library are flagged as Blu-ray by Plex Sync, but I found some exceptions like ‘The Last Dance’ and ‘100 METERS’, which are labeled as Digital
I’ve gone through the entire v3 library, and I have to say, the interface is quite frustrating to use compared to v2. There are no item counts, no filters, and no pagination—I have to wait several seconds for items to load as I scroll down.
According to v2, my library has 4,261 items, but I counted only 613 items in the v3 Plex library. This leads me to believe that all the remaining items are being shoved into the Custom Library.
Hello Justin,
I use Plex hosted on an Ultra.cc seeebox, internally they use port 32400 but externally, the only port in able to use and gives “Remote Access Enabled” is port 20975. Please could you add this as a port, I have tried all the alternatives whilst editing my Plex Settings (using the Ultra.cc VPN otherwise I can’t “locally” connect to edit the ports) - but they all fail to allow external except Ultra.cc’s dedicated port 20975.
I HAVE been using it, though not perfectly connected, it did allow the syncing of my Watch History and Ratings (I use the webhook for live watching) - up until 21/02/26 where it stopped and now won’t connect at all to my Plex (after Disconnecting and trying to Sign In to Plex again through the Plex Sync page).
Please advise regarding the port, or connecting back my Plex so I can continue to use this, rather than reinstalling and using PlexTraktSync as I did originally.
It should still work even with the port assigned by Ultra. One of my servers on a seedbox uses a non-standard port (and not opened port here) and still works (I believe because port 8443 is also used by Plex Sync). Note here: until the redesign of the Plex Sync page it was possible to hover over the Plex Server and see the port it was using to connect, sadly that’s gone by the wayside now.
When faced with errors trying to reconnect like you’re seeing I’ve found the best method is to wait an hour or so. Disconnecting and immediately reconnecting just doesn’t seem to have the desired effect and leaves libraries unselected even after saving multiple times. Or at least that’s always been my result.
