I use Plex hosted on an Ultra.cc seeebox, internally they use port 32400 but externally, the only port in able to use and gives “Remote Access Enabled” is port 20975. Please could you add this as a port, I have tried all the alternatives whilst editing my Plex Settings (using the Ultra.cc VPN otherwise I can’t “locally” connect to edit the ports) - but they all fail to allow external except Ultra.cc’s dedicated port 20975.
I HAVE been using it, though not perfectly connected, it did allow the syncing of my Watch History and Ratings (I use the webhook for live watching) - up until 21/02/26 where it stopped and now won’t connect at all to my Plex (after Disconnecting and trying to Sign In to Plex again through the Plex Sync page).
Please advise regarding the port, or connecting back my Plex so I can continue to use this, rather than reinstalling and using PlexTraktSync as I did originally.
It should still work even with the port assigned by Ultra. One of my servers on a seedbox uses a non-standard port (and not opened port here) and still works (I believe because port 8443 is also used by Plex Sync). Note here: until the redesign of the Plex Sync page it was possible to hover over the Plex Server and see the port it was using to connect, sadly that’s gone by the wayside now.
When faced with errors trying to reconnect like you’re seeing I’ve found the best method is to wait an hour or so. Disconnecting and immediately reconnecting just doesn’t seem to have the desired effect and leaves libraries unselected even after saving multiple times. Or at least that’s always been my result.
Unfortunately, it still isn’t working like before after disconnecting and then reconnecting.
It says that there is “No owed Plex servers found” (screenshot attached).
This is because I have the Plex server “owned” by my a profile for my seedbox, then my account (and family members) are part of the Plex Home - helps me ensure that all webhooks, etc. are just for MY Plex and not as the owner as shared.
However, it used to be fine for connecting and syncing my libraries on the Plex Media Server for Plex Sync, now it won’t due to this ownership.
my library has always been automatically added to Trakt via plex (using Trakt VIP plex sync) and as such metadata has been correctly tagged as well.
But since 13 Feb 2026 05:02 everything added to my library is now being tagged ‘dolby vision’ and I mean everything, from DVD 480p to BluRay 4K HDR. (Movies and Episodes)
Anyone else have this problem?
[Additional]
After checking some more it seems to be tagging films as HDR10 as well, I double checked my media to confirm no HDR present yet for some reason newly added media to Trakt library is getting tagged Dolby Vision or HDR10 in the metadata when it should be empty.
[Additional, Additional]
After having a bad feeling I applied a filter for my library to show all Dolby Vision and welllll f**k.. So much for only being from 13 Feb 2026 05:S02, I found one from 7 Dec 2002 20:12 that has Dolby Vision added to its metadata. I don’t know what’s going on now with all my HDR metadata.
[Side Note]
Just had a quick play around with the new app and what’s this Plex and Custom library sections thing? Why do I have stuff in a custom library? How do I get it out? Why?
Anything you added manually is in there. Anything Trakt has tagged in the metadata during the import as being a physical item (despite it being synced via Plex Sync) will be in there. And no there doesn’t seem to be a way to move the items over. I’ve been trying to get this addressed for a while but have been the sole person to complain. At least now I have company
In all the years I’ve used Trakt I’ve never manually added something to my collection (library). I’ve just added 3 new films to my plex and they synced to Trakt library:
Train Dreams (2025) it’s been correctly tagged as Digital Video in Trakt metadata, again tagged as HDR even though it’s not.
I Swear (2025) it’s been correctly tagged as Digital Video in Trakt metadata, again tagged as HDR even though it’s not.
Frankie and Johnny (1991) it’s been correctly tagged as BluRay in Trakt metadata, again tagged as HDR even though it’s not.
Since Frankie and Johnny was tagged as BluRay (physical item) it would then end up in that ‘custom’ library but when checking in the new Trakt app it has been added to the ‘Plex’ library along with the other 2 new Digital items I just synced to Trakt.
Off the record so to speak, I actually like the new GUI of the Trakt app but then again I’ve never really used any Trakt app except to have a look at how it looks and functions. I’ve always used the main website v2 for maintaining my lists and to see what’s trending, everything else is done automatically via sync.
Then the import is totally inconsistent. Any digital files I have on my Plex server that contains the words “BluRay” in the filename are being synced to my “Custom” library with Plex Sync.
Been using Plex Sync for awhile now. Has worked mostly well, except for ratings more recently. When I watch something on Plex, then rate it on Trakt, it’s not syncing the rating over. It has the watched status and the date I watched it on both platforms, but the rating only shows on trakt, not on Plex. But not lately with movies I watch on Plex (I always rate it immediately after I watch it). Rating is missing on Plex but not on Trakt.
Usually, when I watch a movie in theaters, then it gets added to Plex, eventually the watched and rating gets properly synced. But with Hoppers and Send Help, the watched status and rating is NOT being synced, but it did with The Housemaid and Zootopia 2. So it’s inconsistent. More recently it’s not working so well.
I’ve just done a Sync that includes my historical watch data. However when it has synced it has synced the watch date all as today. Is there a setting I’m missing so it takes the Plex watched date and applies that to Trakt?
Since a few days Trakt cannot reach my Plex server and no new items are synced.
No settings have been changed and port forwarding is set up as it should be. Plex server van be reached from outside of the house, but Trakt doesn’t seem to see that.
Should be able to access: Trakt Web: Settings and then select Plex Sync along the top.
You can’t adjust Webhook settings though but you can select the Plex Sync settings there. Although it doesn’t look like you can adjust Plex users, libraries, etc either. Just the options.
It’s been that way for a while. I’d opened an issue on GitHub about it a while back that’s obviously been ignored.
Mine is still syncing recent Plex activity (watched status) but no ratings anymore. If I watch something on Plex, I then rate it on IMDb, imdb-trakt-sync syncs the rating to trakt, but the rating is no longer synced to Plex, I have to manually rate on Plex now. If I watch something in the theater, I rate it on IMDb, imdb-trakt-sync syncs rating and watched status to trakt, but it is no longer synced to Plex. I need to manually mark it as watched and manually rate it after the movie been added to the Plex server.
IDK what caused the issues I was seeing a few weeks ago, but everything is back to working again! Just wanted to say thank you for all the hard work that’s been put into this.
Yeah I still have plenty of issues. Sill no ratings are being synced from trakt to Plex. I need to add ratings to Plex manually every time. And now my Plex watchlist is only 100 items (I have over 500) - perhaps due to the pagination change? Can Trakt please fix these issues?
