just send an email to support, if you’re having card issues that’s exactly the example they mentioned where you write to support.
Yet another user who could have used an email communicating the price increase. You’re only going to get more @justin
But to be fair,
Most of the and are things any other social media site can’t charge for because they’re completely unique to Trakt. And idk they seem fine. Extended/enhanced functionality that isn’t available to everyone.
Imagine Google maps charging you a subscription to test beta apps or add place pins to lists
Google has the resources to open up beta app to everyone. But if you scale down you’ll see that this is not unusual. Plex for example requires Plex Pass to access beta features.
And aren’t lists available to free users?
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While going through my subscriptions, I just noticed the price change. Would it be possible @justin to add the current user’s price to the “Your VIP auto renews on” text on the Manage VIP page, so it’s clear how much will the user have to pay in the next billing cycle?
If you click payment history on the website VIP page, it will indicate the price you most recently paid. There are a lot of variations (PayPal, stripe, android, iOS) so the most accurate will be to look at that history. If you paid via an app, you can view it in your account settings.
I think my subscription got canceled by Stripe.
Had auto-renewal turned on, I was supposed to be charged around 30 minutes ago but I wasn’t. Now I don’t have VIP anymore, only the option to subscribe again (but for double the price).
Funny enough, I just realised I still have the VIP badge in the forums, but I cannot access VIP features like “Year in Review”. Emailed support, I hope they can fix it.
Later edit: not sure if someone from support did anything, but I got an email saying that my payment failed and that I should update my credit card via the link that was sent. I did (put the same old card in fact, which was valid) and got charged instantly with the old price ($30). So it worked out well in the end.
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I would like to believe this but my own billing history shows that I was increased from 15 to 30 between my 2016 payment and 2017 payment. Never had a break in service
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I am a free user and didn’t pay for VIP because frankly I wouldn’t have had much use for the extra features. Now you’ve changed your policy on list limits you’ve nerfed the service for free users too harshly making Trakt fairly useless unless you only consume a small amount of content. I don’t know what Im going to do now really? The only thing I can’t do without is my collections list which I add things I want to watch to. I don’t use the watchlist as it deletes content and I share my lists with others in a shared house. I won’t benefit from 90% of the VIP features so it’s $60 a year when everyone is feeling the pinch financially to simply have a collection list. It’s too expensive really for what it is and seems unfair. I urge you to consider a lower priced tier say $30 for people who don’t use many of the VIP features so we can still support and not look to transfer to an opposing service.
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Why? Adding watches is unlimited. You can track as much content as you want.
Why are you using your collection as the watchlist? Yes, it auto deletes, but if you watched something, it’ll be in your progress section and up next on your dashboard. Why would it need to stay on your watchlist if you’re already watching it?
Then maybe use both the watchlist + collection, and maybe also use two lists. Then you have 400 items to add, or, without the watchlist, still 300 items.
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watchlist is limited to 100. Just had the issue today and didnt even knew there was a change. Now i cant mark series/movies i want to watch, because my watchlist is already at 104 items.
My other lists (5) are full aswell and if you would add movies or series that would be coming up, you wont get it in your calendar if its not on the watchlist.
And thats the feature i mostly used trakt for. to track upcoming series/movies and keep track of already watched series/movies.
So yeah i would love to pay like 20-30 euros a year, but not 60 just for that basic feature.
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You could use your watched history to see what you’ve been watching or already watched.
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I am another one who wished there had been more notice about these changes before they took place. I was just starting to fully understand all the ways Trakt can be used, and I was considering a VIP membership. If it had been well publicized that the free tier was going to get way worse unless you became a VIP for $30 a year, and, if you didn’t, it was going to be $60, I would have bought a membership. Instead, I just discovered my Watchlist and Collection no longer work, and the only fix is to spend $60 a year for something that could have, should have cost $30 a year with any warning. It all comes across as rather punitive. I fully understand why you need VIPs and don’t begrudge that you need more memberships, and a possible fee increase. I would be more than willing to pay $30 or $35 a year with an autorenewal for VIP, but paying $60 a year simply because I didn’t know what you were planning would make me feel like a real schmuck. I am sure many feel the same way.
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looks like I didn’t turn subscription on, how can I keep 30 usd price?
Send a dm to @Support
No need to DM, as Justin stated:
If you dislike auto renewal and cancel it again, you’ll pay 60 dollar with the second renewal
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Where can i get support for my renewal. I paid $30 initially but need to switch debit cards and its asking me to renew at $60.
Same here, I just use it primarily via an app on my phone to record watchlist and watched lists - including for tv, but mostly for film - hence my watchlist was hundreds (I’m old).
I’d realised for a few weeks that my app wasn’t letting me add and thought it had a weird fault.
Now I’ve finally done some digging and stumbled here and realise “oh it’s not a fault, it’s a design change - someone at trakt has clearly decided they think I should pay vip”, which of course feels a little frustrating.
Now I was going to say I’m not interested in any of the vip features, however I notice the beta integration with streaming services and that sounds potentially timesaving. Having seen some csv export from another user I may be the only one, but I wish we had some xls too, just to save me a job.
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Regional VIP pricing is now available in iOS.
How do we contact support?
Email support@trakt.tv or dm @support here
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